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Enable AI Assistant Failure

New Here ,
Mar 18, 2024 Mar 18, 2024

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Hey Community,

 

With the new release of the AI assistant feature,  I failed to access the feature on Adobe Acrobat Pro, considering I'm a creative cloud user. The feature, however, appears on my web version (see picture attached). I'm unsure if I'm missing a step in the activation process or if this is a known issue with a workaround.

 

Here are the details:

- I am using the latest version of Acrobat Desktop.

  "Architecture: arm64

  Processor: Apple M1 Max

  Build: 24.1.20604.0

  AGM: 7.1.4

  CoolType: 9.1.0

  JP2K: 4.0.2.54248"

- My operational system is MacOS Sonoma 14.3.1

- I've checked the Preferences, but there doesn't seem to be an option to enable the AI assistant.
- I've also tried reinstalling Acrobat Desktop following @Serene_nature15C3 's suggestions (See here), but the issue persists.

Has anyone else faced this problem? If so, how did you resolve it? Are specific settings or updates required to enable the AI assistant feature on Acrobat Desktop? Any guidance or suggestions would be greatly appreciated.

 

Thank you in advance for your help and support!

TOPICS
General troubleshooting , How to , Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As you have tried most of the troubleshooting steps with no luck, is this a work computer that you are experiencing this issue on? If yes, please contact your IT admin at work and see if that helps.

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Apr 05, 2024 Apr 05, 2024

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Thank you for your suggestion. I want to clarify that this is my personal Macbook. Also, I’m pleased to report that the AI Assistant button on the desktop client is now functioning as intended. It appeared a few days ago without any further action on my part.

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi there

 

We are glad to hear that.

 

Feel free to contact us for any assistance required in the future.

 

~Amal

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