Enable AI Assistant Failure
- March 18, 2024
- 1 reply
- 2656 views
Hey Community,
With the new release of the AI assistant feature, I failed to access the feature on Adobe Acrobat Pro, considering I'm a creative cloud user. The feature, however, appears on my web version (see picture attached). I'm unsure if I'm missing a step in the activation process or if this is a known issue with a workaround.
Here are the details:
- I am using the latest version of Acrobat Desktop.
"Architecture: arm64
Processor: Apple M1 Max
Build: 24.1.20604.0
AGM: 7.1.4
CoolType: 9.1.0
JP2K: 4.0.2.54248"
- My operational system is MacOS Sonoma 14.3.1
- I've checked the Preferences, but there doesn't seem to be an option to enable the AI assistant.
- I've also tried reinstalling Acrobat Desktop following @Amal. 's suggestions (See here), but the issue persists.
Has anyone else faced this problem? If so, how did you resolve it? Are specific settings or updates required to enable the AI assistant feature on Acrobat Desktop? Any guidance or suggestions would be greatly appreciated.
Thank you in advance for your help and support!
