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A
AC50197
Participant
May 12, 2021
Question

End user cannot sign into Adobe Acrobat DC

  • May 12, 2021
  • 1 reply
  • 1170 views

I am configuring a new computer for a new hire that is starting on Monday the 17th and whenever I try to sign her into Adobe Acrobat DC I see the following error message:

" Please connect to the Internet and retry - Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An internet connection is required. Please connect to the internet or adjust your clock and try agin.

 

I know that there is nothing wrong with the internet connection or the clock because when I sign in using my Adobe account I can sign in with no issues, so that proves that there is nothing wrong with the computer.

 

Why can't this end user sign in?

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
May 13, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the connection error when trying to login

 

Please check your connection to Adobe server and try to reset the host file as described in the help page - https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnectionerrors and see if that helps.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

A
AC50197Author
Participant
May 13, 2021

No, no, no, no!

 

Clearly you did not read my post. I said that I can sign into Adobe Acrobat DC on the same computer, so there is absolutely nothing wrong with the computer, it's network configuration, or the stupid clock!

It's her account, what could it be about her account that is preventing her from signing in????

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