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Participant
June 26, 2019
Question

Endless Adobe Acrobat Windows System Call Failures

  • June 26, 2019
  • 7 replies
  • 2864 views

The Creative Cloud module (or something related to it) generates repeated system failures with a "parameter passed to Windows too small" message.  How do I stop this?

This topic has been closed for replies.

7 replies

ls_rbls
Community Expert
Community Expert
November 13, 2019

Hi,

 

There is a new update that was published today.

 

Try updating your product first and check if the problem persists.

Technical Generalist
Participant
November 13, 2019

We're using windows 10 1809 enterprise and having the same problem. 

Users get the following error: c:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\FullTrustNotifier... The specified user does not have a valid profile.

 

So far i have two users with the same problem.

 

Can someone please help? I have tried to reinstall Adobe Acrobat DC

 

ls_rbls
Community Expert
Community Expert
June 30, 2019

I forgot to add that the "C:\Program Files\WindowsApps\" directory specifically the "WindowsApps" sub directory is a hidden system folder that , from what I've read, is used by the Microsoft Apps Webstore.

To access it and be able to make any changes there you need Administrative priviledges. If doing it via GUI you might need to run an external file explorer in Admin mode. If not the preferred method is using windows comand prompt and change the attributes of the system directory before you try to perform any changes.

Technical Generalist
ls_rbls
Community Expert
Community Expert
June 27, 2019

I still don't know which version of windows you are running, but by the look of the directory C:\Program Files\WindowsApps

where it says "WindowsApps"  makes me believe you did an upgrade to Windows 10 from ? is this correct or is this a new computer?

If you don't use the Adobe Distiller DC, uninstall it for now. And reinstall later.

Got to that folder:

C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\FullTrustNotifier. exe

Unless you typed in this directory name there should be no space in the file name FullTrustNotifier. exe

If you copied and pasted this whole directory path from the error message, then goto that directory and rename the file by removing the empty space after the period.

it should read like this :  FullTrustNotifier.exe

Also, the fact that the folder that your TrustNotifier executable file seems to be executing from is not from

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\FullTrustNotifier.exe makes me thinks you might also have to goto windows settings and remove your adobe products from the Windows 10 Notifications & Alerts .

Technical Generalist
ls_rbls
Community Expert
Community Expert
June 26, 2019
Participant
June 27, 2019

Thank you for the reply!

My Windows system is up to date.  The error I am receiving is:

[Window Title]

C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\FullTrustNotifier.exe

[Content]

C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\FullTrustNotifier.exe

The data area passed to a system call is too small.

[OK]

The only Adobe software I have installed is Acrobat DC and Acrobat Distiller DC.  This Adobe software seems like a trainwreck to me.

jane-e
Community Expert
Community Expert
July 1, 2019
ls_rbls
Community Expert
Community Expert
June 26, 2019

Are you using a Mac ?

Technical Generalist
ls_rbls
Community Expert
Community Expert
June 26, 2019

Would you please share a little more information about your operating system and Adobe service/ product and version, ?

Technical Generalist