Erreur script page

Community Beginner ,
May 19, 2022 May 19, 2022

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Bonjour, 

Un message d'erreur s'affiche dès que j'ouvre un PDF:

Caroline24522113y0kg_0-1652973290098.png

Aucune solution trouvée à ce jour par notre service informatique.

 

Merci,

Caroline Abram

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi @Caroline24522113y0kg 

 

Hope you are doing well.

As per the issue description that you are getting the above error while viewing a PDF. Would you mind sharing a few more details to understand the issue better?

  1.  Is it happening with all the PDFs or with only one PDF?
  2. Application version?
  3.  Is this PDF on a shared drive?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
May 20, 2022 May 20, 2022

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Hi Harsh, 

Thank you for your feedback, here some details :

1. Yes happening with all the PDFs, but only at the first opening. When an adobe window is already opened, no pop-up for further openings

2. Version 22.001.20117/64bits

3. Indeed, I only work with documents registered on shared drive or remote server. I tried with a PDF registered directly on my computer, same pop-up... But I am always synchronized with my OneDrive.

An update was done by our IT services.

Caroline

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Enthusiast ,
May 20, 2022 May 20, 2022

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bonjour,
C'est apparemment un message d'erreur Microsoft Team, et non Adobe Acrobat !
Pour la solution, voir : https://toptips.fr/une-erreur-sest-produite-dans-le-script-sur-cette-page-microsoft-teams/

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Adobe Community Professional ,
May 20, 2022 May 20, 2022

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Ce n'est pas le logiciel Acrobat qui affiche cette erreur.

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Community Beginner ,
May 20, 2022 May 20, 2022

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Bonjour,

 

C'est bien le logiciel Acrobat qui affiche cette erreur.

En fait il cherche à se connecter à mon compte Adobe mais il semble ne pas y arriver et affiche ce message.

Quand je vais dans Aide-> Se connecter j'ai ce message d'erreur (voir image)

 

Merci

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Enthusiast ,
May 20, 2022 May 20, 2022

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Celui-ci oui, mais pas le précédent !

Comme indiqué, c'est un problème de droit d'accès que ton service informatique devrait pouvoir régler... si tu as un compte Adobe adéquat.

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