Error (10:10)

[TamirB]

Hi 

I have installed the last version, which is 2022.003.20314 

This run on server 2012 R2 in a Citrix environment.

The users work on an app name  Chameleon. 

This is a web medical application that runs from Internet Explorer, 

from the app, they open PDF docs. 

now we are still getting this error of (10:10) even with the last version and this error can happend a few tims a day per use 

when this happens, the user needs to close the connection to Citrix and open it, as after you get this error, you can't open any pdf files

I have looked, and I can't find any working fix for this, so I need your help

[Amal.]

Hi @TamirB 

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-10-10-while-viewing-pdf-in-internet-explorer.html and see if that works for you.

Let us know how it goes.

Regards

Amal

[TamirB]

Hi Amal

I can't do as this article say, as i have unchecked this as for a different error that i had so if i will enable it i will get a different error so this is not a fix that i can use

[Amal.]

Hi @TamirB 

We are sorry to hear that.

Please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check. Also as this issue occurs with the citrix server, please check the system settings and the group policy by IT admin and see if that helps.

Regards

Amal

[TamirB]

Hi 

I am The Citrix Admin and I did all the test i can think of , I am here as i have run out of idia as how to fix this error and this is why i have ask for help.

Also how can this be if Adobe say that this was fixed a long time ago and still this error is here and i am not the only one that have this problem so this need to go back to the table so they can work on a fix for this error