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A
anonyms0008
Participant
December 9, 2020
Answered

Error 105

  • December 9, 2020
  • 3 replies
  • 57286 views

Hello,

 

I have attempted the workaround methods for error 105 when trying to save a document as stated in previous posts.  I believe this has to do with adobe not recognizing my account and keeps telling me to subscribe, although my account shows the payment history to Adobe Acrobat DC for the past year.  Does anyone have a solution to this problem, if they have encountered it before?  Otherwise, I will be finding another program that works with PDFs and cancel this subscription.

    Correct answer Nelleke28260559r02h

    The "save a copy" worked for me too - first "save a copy", then close, re-open, sign and save.

    3 replies

    S
    Scott38958551wxim
    Participant
    August 2, 2024

    After speaking with someone in customer service at Adobe, the problem is that many of the "forms" down loaded from the net have "restrictions" on them. You can quickly check to see if this is the problem by looking under properties in the form. 

     

    If the form is "restricted" the solution is very simple. Down load a fresh copy from the web, save a copy to your computer (either to your desk top or one of your files) and the restrictions are automatically removed. You should then be able to use the form/adobe as normal.  

    C
    cheetahchic
    Participant
    April 14, 2022

    I had the same problem when I used the "save" and "save as" functions.  But when I used the right-hand menu to "save a copy," it worked.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 15, 2022

      Hi there

       

      What happens when you try to do save or save as? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

       

      Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > click OK and reboot the computer once.

       

      Let us know how it goes.

       

      Regards

      Amal

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      December 9, 2020

      Hi there

       

      Hope you are doing well and sorry for the trouble. AS described you are getting the error 105 when trying to save the file and its telling you to subscribe.

       

      Would you mind sharing the screenshot of the exact error message that you get for a better understanding? Please try to signout of the application, reboot the computer once and sign in back and check.

       

      If you are getting the error 'The document could not be saved. There was a problem reading the document (105)' please try to save the file as follows:

      Open the PDF > Go to File > "Save as other" option and choose "Optimized PDF."

       

      Let us know if you are referring to something else.

       

      Regards

      Amal

        A
        anonyms0008Author
        Participant
        December 10, 2020

        Hello Amal,

         

        Thank you for the reply.  

        For the subscription I was able to fix the error by logging out a few times and running a troubleshoot on the application.  Next will be to remove the application from the computer and seeing if installing again would work.

         

        As for the error, the one you described is the correct error but I don't have the "Optimized PDF" option.  Somehow I was able to save the PDF by emailing a link and getting that to save.  Not sure but the problem might be that is a document requiring a signature, although I have not encountered this problem before.  Hopefully enstalling the program again will help.

         

        Thank you again

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        December 11, 2020

        Hi there

         

        Keep us posted with your findings after reinstalling the application.

         

        Let us know if you experience any trouble and need more help.

         

        Regards

        Amal

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