Error 105

New Here ,
Dec 08, 2020 Dec 08, 2020

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Hello,

 

I have attempted the workaround methods for error 105 when trying to save a document as stated in previous posts.  I believe this has to do with adobe not recognizing my account and keeps telling me to subscribe, although my account shows the payment history to Adobe Acrobat DC for the past year.  Does anyone have a solution to this problem, if they have encountered it before?  Otherwise, I will be finding another program that works with PDFs and cancel this subscription.

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Cancel subscription , General troubleshooting , How to , Security digital signatures and esignatures

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi there

 

Hope you are doing well and sorry for the trouble. AS described you are getting the error 105 when trying to save the file and its telling you to subscribe.

 

Would you mind sharing the screenshot of the exact error message that you get for a better understanding? Please try to signout of the application, reboot the computer once and sign in back and check.

 

If you are getting the error 'The document could not be saved. There was a problem reading the document (105)' please try to save the file as follows:

Open the PDF > Go to File > "Save as other" option and choose "Optimized PDF."

 

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hello Amal,

 

Thank you for the reply.  

For the subscription I was able to fix the error by logging out a few times and running a troubleshoot on the application.  Next will be to remove the application from the computer and seeing if installing again would work.

 

As for the error, the one you described is the correct error but I don't have the "Optimized PDF" option.  Somehow I was able to save the PDF by emailing a link and getting that to save.  Not sure but the problem might be that is a document requiring a signature, although I have not encountered this problem before.  Hopefully enstalling the program again will help.

 

Thank you again

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi there

 

Keep us posted with your findings after reinstalling the application.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Mar 14, 2022 Mar 14, 2022

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I am on a desktop and getting the same issue. The option to "Optimize PDF" is greyed out (unavailabe). Has anyone found a soultion yet?

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Adobe Employee ,
Mar 14, 2022 Mar 14, 2022

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Hi there

 

Hope you are doing well and sorry to hear that .

 

Is this an issue with a particular PDF or with all the PDF files that you try to optimize?

What is the version of the Adobe Acrobat application you are using? to check the version go to help > about Acrobat and make sure you have the latest version 22.1.20085 installed. Go to help > check for updates and reboot the computer once.

 

Also, try to repair the installation from the help menu For Windows only and check.

 

you may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile in windows are enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

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New Here ,
Apr 14, 2022 Apr 14, 2022

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I had the same problem when I used the "save" and "save as" functions.  But when I used the right-hand menu to "save a copy," it worked.

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi there

 

What happens when you try to do save or save as? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving file' and 'Show online storage when opening file' > click OK and reboot the computer once.

 

Let us know how it goes.

 

Regards

Amal

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