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Beefa11
Participant
February 7, 2017
Answered

Error 1328 for Adobe Acrobat XI Pro

  • February 7, 2017
  • 2 replies
  • 16626 views

I have Acrobat XI Pro that I have been using for some time.

I previously had a problem with automatic updates and a staff member gave me a link to download  Version 11.0.17.

Recently I am getting the same problem when it tries to auto update it informs me that the update has failed.

This morning I uninstalled Acrobat 11.0.17 and reinstalled XI Pro from the CD and tried to reinstall 11.0.17.

About half way through the install of 11.0.17 I get the following error message.

Error 1328.Error applying patch to file C:\Config.Msi\PTB32B.tmp. It has probably been updated by other means, and can no longer be modified by this patch.  For more information contact your patch vendor.

So here I am.

OS is Windows 7 Ultimate SP 1

This topic has been closed for replies.
Correct answer kglad

uninstall your acrobat

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat xi

install that update from http://www.adobe.com/downloads/updates/

turn off automatic updates.  that's that last acrobat xi update. ie, there will be no more in the future.

2 replies

S
Siobhan5FB6
Participant
February 19, 2021

None of these fixes worked for me. Running 11.0.23  I kept getting the 1328 C:\config.msi  error for a particular file; one time I chose to ignore instead of abort and it finally updated!

FYI.

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 8, 2017

uninstall your acrobat

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat xi

install that update from http://www.adobe.com/downloads/updates/

turn off automatic updates.  that's that last acrobat xi update. ie, there will be no more in the future.

M
michaelm_of_Tulsa
Known Participant
January 30, 2018

I am having the same problem, as my Acrobat XI will not update and I receive the Error 1328 message as noted.

I have followed the instructions to uninstall, used the Acrobat Cleaner Tool, reinstalled, and I still get the Error 1328 message. 

A solution would be appreciated.

I also have a question regarding the Answer, above:  Will the last update(i.e. 11.0.17) suffice for all previous updates?   Or, do updates have to be run in the order of update, i.e. 11.0.01, 11.0.02, 11.0.03, etc.?

A third question:  The Answer above notes the last update as 11.0.17.  Release notes show updates at 11.0.23, as of November 4, 2017. Have the updates continued? 

Thank you for your response.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2018

To Kglad:

The last update would not install.  See the attached screen capture.

Per Adobe advisement (Solution 2), I have once again uninstalled Acrobat XI, run the Acrobat Cleaner Tool, re-installed Acrobat XI from the program disk, and then attempted to install the latest Acrobat update, i.e. 11.0.23, dated 11/14/2017.  The attempt results in an "Error 1328" message from which I aborted, see the following screen capture.

About an hour after this manual attempt, the newly installed Acrobat XI attempted an automatic update using Release 11.0.00.  The attempted update failed, the message referred to configuration file PT7AFD.tmp. (A screen capture can be provided upon request.)

If the pattern repeats as before, I will get regular attempts at updates, all of which will result in Error 1328.  And my Acrobat XI will not be updated.

Does ADOBE have any further advisement?

Thanks.


these are user-to-user forums.  you are not communicating with an adobe employee.

open your acrobat>click help>click about acrobat>take a screenshot and attach it.

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