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TonyCzar
Inspiring
November 2, 2024
Question

Error 1920.Service Print Spooler- Acrobat uninstall/install problem; solution is here!

  • November 2, 2024
  • 1 reply
  • 1947 views

Attempt to update Acrobat gave this error message-

Multiple attempts still resulted in failure.  Tried to first re-install Acrobat, but failure.  Used AdobeAcroCleaner_DC2021, which finished but did not fix problem.  Tried Win 11 Uninstall Troubleshooter Tool, which finished but did not fix problem.  Multiple reboots.  Tried to re-install via Cloud for Desktop, but failed to complete.  Now I'm out of ideas, and would value any this community might have.  tyia

 

UPDATE:  I tried repairing the Cloud for Desktop application, which completed.  Then tried to install Acrobat from that app.  Failed, but led me to a different potential solution as per these screenshots... which also failed, same error message as I started with (Screenshots 37-40).  As it's now Monday I'm reaching out to Adobe for technical support.

 

UPDATE 2:  Before contacting Support I had another option to fix, which failed but did yield another set of screenshots (41-46).

 

UPDATE 3 (should be Final): Adobe Support took over my computer.  Ultimately, problem was that the Print Spooler in Task Scheduler was disabled.  I was told this is a Windows issue.  Anyway, re-starting the Spooler allowed the installation to proceed normally.  QED

1 reply

Souvik Sadhu
Community Manager
Community Manager
February 19, 2025

Hi @TonyCzar,

 

Hope you are doing well.

 

Thanks for writing about the issue and how it was resolved.

 

Please feel free to reach out in case you have any further questions/concerns related to Acrobat.


-Souvik