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C
Case_Walk
Participant
November 19, 2021
Question

Error 2147942405 When Digitally Signing PDFs in IE

  • November 19, 2021
  • 1 reply
  • 1674 views

This happens everytime I try to digitally sign a document thorugh IE on my government PC.  Any solutions on how I change SHA256 to SHA1 as most of these adobe forum post have suggested?  If so could one provide step by step instructions on how to do this as I am not tech savy? 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 22, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting Error 2147942405 When Digitally Signing PDFs in IE

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/key-does-not-exist-error-code-2148073485.html and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

C
Case_WalkAuthor
Participant
November 22, 2021

That doesnt show you how to make the change from SHA256 back to SHA1, it just instructs to do so.  Like for example, where is this (aSignHash) registry key located?  Can we start there?  And please do not respond with "its in the registry"?  Tell me where this is IN THE REGISTRY? 

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 23, 2021

Hi there

 

We are sorry to hear that. Please check with your signature device or driver manufacturer for an updated driver that may resolve this error.

Note: Changing the registry setting is not a recommended approach as this would set SHA1 as the default hashing algorithm for all signatures, which is considered deprecated industry wide.

 

Regards

Amal

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