Error -9921 Scan with Brother ADS-1600W

Forum|Forum|5 years ago
October 21, 2020
1 reply
1434 views

Scanning is inconsistent with brother ADS-1600W. Whenever the Scan Dialog pops up,

there is an error stating Opening a session on the device is not possible. -9921.

This is a Mac issue and really is annoying and time consuming.

Does anyone know a workaround?

Thank you

This topic has been closed for replies.

gary_sc

Community Expert

Try avoiding duing the scanning "through" Acrobat becuase you are using Apple's "Image Capture" to do the scanning, not your Brother's software.

Just scan directly with the software that came with your scanner and avoid Image Capture, it's crap.

C

cateringtravellerAuthor

Participant

Thank you,

so what you are saying is using Acrobat Pro DC to initate the scan is not the way to go?

Unfortunately, brother does not have a working software for the current OS anymore.

I read somewhere that Acrobat itself can use the scanner driver to scan (replacing the Brother Scan Suite) on windows. Something like that is not possible, right?

gary_sc

Community Expert

thanks, I am trying VueScan now and although the interface is horrible, it seems to work quite well. Thanks for clarifying.

I don't disagree with your analasis of VueScan's interface, it's not one of my favorites. ;>)

Here's some information on scanning for OCR that I wrote a few years back, you might find some points of interest.

http://photosbycoyne.com/Gary's_Help/Scanning/clean-scanning.html

Good luck!

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