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ERROR AL CLICAR EN RELLENAR Y FIRMAR - ADOBE ACROBAT PRO VERSION 2024.002.20933

Forum|Forum|1 year ago
July 22, 2024
2 replies
1720 views

Buenas.

Tengo problemas al abrir cualquier documento cuando le doy click en rellenar y firmar, se queda blanco en el costado izquierdo donde deberia aparecer las firmas y luego sale una ventana con un error. Luego al darle enviar el problema a adobe se cierra el documento.

Probe desinstalar e instalar de nuevo, reparar y igualmente no funciona.

Dejo en el adjunto la ventana que me sale y a darle click en enviar informe o no enviar se cierra totalmente el programa.

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi Eduardo38751667u31c and Carrie25827744lxpp,

Please update the application to the latest version released today, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

Meenakshi NegiCorrect answer

Legend

Hi Eduardo38751667u31c and Carrie25827744lxpp,

Please update the application to the latest version released today, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

C

Carrie25827744lxpp

Participating Frequently

Hi Meenakshi, thank you for your email.
I'm trying to update the application but it says there is no new update
available.
Should I download it from another website?
Thanks,

[image: image.png]

Carrie E. Sandino

Finance Coordinator
[Personal information removed by the moderator]

T

Tariq Ahmad

Community Manager

Hello @Eduardo38751667u31c

We are sorry for this frustrating experience.

We are aware of this issue, and a fix has already been identified. We will update this discussion as soon as the fix is rolled out publically.

Thank you for your patience.

~Tariq

C

Carrie25827744lxpp

Participating Frequently

Hi, Im having the same trouble... I checked for updates and install the one available and it solved it, but a couple of hours later i have the issue again, but there is no update available.

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