ERROR AL CLICAR EN RELLENAR Y FIRMAR - ADOBE ACROBAT PRO VERSION 2024.002.20933

[Eduardo38751667u31c]

Buenas.

Tengo problemas al abrir cualquier documento cuando le doy click en rellenar y firmar, se queda blanco en el costado izquierdo donde deberia aparecer las firmas y luego sale una ventana con un error. Luego al darle enviar el problema a adobe se cierra el documento. 

Probe desinstalar e instalar de nuevo, reparar y igualmente no funciona.

Dejo en el adjunto la ventana que me sale y a darle click en enviar informe o no enviar se cierra totalmente el programa.

[Tariq Ahmad Dar]

Hello @Eduardo38751667u31c

We are sorry for this frustrating experience. 

We are aware of this issue, and a fix has already been identified. We will update this discussion as soon as the fix is rolled out publically. 

Thank you for your patience. 

~Tariq

[Carrie25827744lxpp]

Hi, Im having the same trouble... I checked for updates and install the one available and it solved it, but a couple of hours later i have the issue again, but there is no update available.

[Meenakshi Negi · Accepted solution]

Hi Eduardo38751667u31c and Carrie25827744lxpp,

Please update the application to the latest version released today, which addresses the issue. Then, check if it resolves the crash issue for you.

In Acrobat, go to Help > Check for updates. You may also refer to the information on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[Carrie25827744lxpp]

Hi Meenakshi, thank you for your email.
I'm trying to update the application but it says there is no new update
available.
Should I download it from another website?
Thanks,



[image: image.png]







Carrie E. Sandino

Finance Coordinator
[Personal information removed by the moderator]

[Carrie25827744lxpp]

Hi Meenakshi

I installed the latest update but no solution.... I still cant fill and sign the document.

[Eduardo38751667u31c]

Buenas.

Luego de descargar todo la actuaizacion nueva empieza la instalacion, y posteriomente me sale esta ventana que no puede completar la instalacion.

[Eduardo38751667u31c]

Muchas gracias, con la actualizaccion e solicionado el problema.