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frankt8883819
Participant
November 30, 2018
Answered

Error Code 10001

  • November 30, 2018
  • 2 replies
  • 47459 views

Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

Correct answer Michael_Roland2301

This worked perectly on 2017. Thank you!

2 replies

K
Kert1000
Participant
September 18, 2024

To fix this, you will need to copy the files from the iDRS15 folder to the plug_ins folder in Acrobat:

  1. Navigate to this folder: C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15.
  2. Copy all .dll files from this folder.
  3. Go back to the plug_ins folder (C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\) and paste the .dll files.

This should work properly now. Try running OCR using the Enhanced Scans tool, the Edit PDF tool, or exporting to Word.

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 6, 2025

Hi @Kert1000,

 

Hope you are doing well.

 

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.


-Souvik

chuckhawks
chuckhawks
Known Participant
July 2, 2020

Apparently it can't... Almost 2 years later and no response at all... Thanks Adobe. WTF?

I'm having this exact same problem after allowing CC to update Acrobat Pro DC and I am not attempting OCR. The error is constantly popping up and stopping my workflow. Extremely frustrating!!!

Amal.
Amal.
Legend
July 3, 2020

Hi there

 

We are sorry for the trouble and the experience. As described you are unable to process the page as paper capture recognintion failed.

 

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that makes any difference. 

 

Keep us posted with the results

 

Regards

Amal

 

 

Amal.
Amal.
Legend
October 19, 2021

I just had the same problem today, with Pro that has been installed for more than a year (and paid for!)  No issues before now.  I even uninstalled "Reader" even though it was not the default for opening.  I tried on different pdf's.  I converted pdfs into other formats and back again to ensure no isse with the original format.  I used the repair function twice, from different paths.  And the "Cleaner Tool" in the last link when nowhere.  This is VERY frustrating. 


Hi there

 

Please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

 

Regards

Amal

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