Participant

Answered

Error Code 10001

Forum|Forum|7 years ago
November 30, 2018
2 replies
47575 views

Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

General troubleshooting

Correct answer Michael_Roland2301

This worked perectly on 2017. Thank you!

K

Kert1000

Participant

To fix this, you will need to copy the files from the iDRS15 folder to the plug_ins folder in Acrobat:

Navigate to this folder: C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15.
Copy all .dll files from this folder.
Go back to the plug_ins folder (C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\) and paste the .dll files.

This should work properly now. Try running OCR using the Enhanced Scans tool, the Edit PDF tool, or exporting to Word.

Souvik Sadhu

Legend

Hi @Kert1000,

Hope you are doing well.

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

-Souvik

chuckhawks

Known Participant

Apparently it can't... Almost 2 years later and no response at all... Thanks Adobe. WTF?

I'm having this exact same problem after allowing CC to update Acrobat Pro DC and I am not attempting OCR. The error is constantly popping up and stopping my workflow. Extremely frustrating!!!

Amal.

Legend

Hi there

We are sorry for the trouble and the experience. As described you are unable to process the page as paper capture recognintion failed.

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that makes any difference.

Keep us posted with the results

Regards

Amal

H

Hasmine237448138562

Participant

Hi there

Please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards

Amal

I had this issue just today. Uninstalling and reinstalling worked for me.

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