Error Code 10001

[frankt8883819]

Keep getting the following:

Unable to process the page because the paper capture recognition service experienced an error (10001).

What does this mean and how can it be fixed?

[Amal. · Accepted solution]

Hi there

Please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards

Amal

[chuckhawks]

Apparently it can't... Almost 2 years later and no response at all... Thanks Adobe. WTF?

I'm having this exact same problem after allowing CC to update Acrobat Pro DC and I am not attempting OCR. The error is constantly popping up and stopping my workflow. Extremely frustrating!!!

[Amal.]

Hi there

We are sorry for the trouble and the experience. As described you are unable to process the page as paper capture recognintion failed.

Please refer to the steps provided in the help article https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html and see if that makes any difference. 

Keep us posted with the results

Regards

Amal

[LoriC]

When attempting to Edit a scanned PDF document in Acrobat DC vers 20.0 I get the following error message:  "Unable to process the page because the Paper Capture recognition service experienced an error. (10001)"

I followed the instructions on the page that you referred to above, and this still did not fix the problem. I am a publisher that MUST be able to ocr and edit documents. Up until just a few days ago I haven't had any problems. I am running Acrobat DC on a 64-bit Windows 7 Professional operating system with 8MB ram. I also have a secondary machine that I am not having the OCR problem with. It is an Apple MacBook Pro running MacOS Catalina 10.15.9 also with 8MB ram, so I am thinking this is a problem with the Windows version of the program? Both computers have been updated with the latest version of Acrobat DC. 

Please let me know how I can fix the Acrobat DC problem on my Windows machine as it is my main work computer.

[Amal.]

Hi there,

We are sorry to hear that. Please try to repair the installation (Windows Only) and see if that helps. Go to Help > Repair Installation.

If it still doesn't work, please try to create a new test user profile in Windows and try using the application there and check

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal

[GKWard]

I just had the same problem today, with Pro that has been installed for more than a year (and paid for!)  No issues before now.  I even uninstalled "Reader" even though it was not the default for opening.  I tried on different pdf's.  I converted pdfs into other formats and back again to ensure no isse with the original format.  I used the repair function twice, from different paths.  And the "Cleaner Tool" in the last link when nowhere.  This is VERY frustrating. 

[Amal. · Accepted solution]

Hi there

Please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Regards

Amal

[Hasmine237448138562]

I had this issue just today. Uninstalling and reinstalling worked for me.

[Kert1000 · Accepted solution]

To fix this, you will need to copy the files from the iDRS15 folder to the plug_ins folder in Acrobat:

1. Navigate to this folder: C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\PaperCapture\iDRS15.
2. Copy all .dll files from this folder.
3. Go back to the plug_ins folder (C:\Program Files\Adobe\<Acrobat Version>\Acrobat\plug_ins\) and paste the .dll files.

This should work properly now. Try running OCR using the Enhanced Scans tool, the Edit PDF tool, or exporting to Word.

[S. S]

Hi @Kert1000,

Hope you are doing well.

Thanks for writing about what worked for you.

Marking this as a correct answer for future users to use as a reference.

-Souvik