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Participating Frequently
June 4, 2010
Answered

Error code: 1602

  • June 4, 2010
  • 4 replies
  • 66670 views

I'm using Win7 professional edition, acrpbat reader downloaded an update but after I click on install i got an error message Error code: 1602, I tried to find a solution but there are no solutions.

Thanks

Arturo.

    This topic has been closed for replies.
    Correct answer

    [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    [2010-06-13 15:27:08]    File version: 1.0
    [2010-06-13 15:27:08]    Build number: 5
    [2010-06-13 15:27:08]    Revision number: 0

    Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

    [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    [2010-06-13 15:33:46]    Error Code: 0x2A

    You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

    [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
    [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
    [2010-06-13 15:35:11]    Error Code: 0x2

    Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

    A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

    4 replies

    Participant
    June 29, 2010

    Yes I am using Win 7 so does this mean we can never update?


    Participating Frequently
    June 29, 2010

    I solved that problem downloading and installing adobe reader 9.3 from adobe's web page.

    Participant
    August 31, 2010

    Awesome I do hope that fixes this issue.

    JRATL

    Correct answer
    June 14, 2010

    [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    [2010-06-13 15:27:08]    File version: 1.0
    [2010-06-13 15:27:08]    Build number: 5
    [2010-06-13 15:27:08]    Revision number: 0

    Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

    [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    [2010-06-13 15:33:46]    Error Code: 0x2A

    You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

    [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
    [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
    [2010-06-13 15:35:11]    Error Code: 0x2

    Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

    A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

    June 13, 2010

    This is possibly a Windows Installer error and not an Acrobat error. From the MS support site http://support.microsoft.com/kb/229683 error 1602 seems to be 'User Cancel Installation'!!!

    Participating Frequently
    June 13, 2010

    error 1602 seems to be 'User Cancel Installation'

    but then??? Do we need to just keep waiting?

    June 13, 2010

    Acrobat Updater also has an Error 1602.

    See this:  http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

    Unfortunately it seems they are still deciding on a solution. However it seems to indicate that it is possibly a permissions problem as it relates to SE_ERR_ACCESSDENIED which evaluates as: 'operating system denied access to the specified file'.

    There are lots of references to this problem elsewhere especially on programming forums relating to the ShellExecute Windows API.

    Do you have administrator rights on your PC?

    Participant
    June 11, 2010

    I'm having a somewhat similar problem. I have Adobe CS4 Design Premium, and yet the Adobe Updater for Acrobat tries to run; when it does, it comes up with error 1602. (This machine does not have Reader.)