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A
ArtuoCompean1970
Participating Frequently
June 4, 2010
Answered

Error code: 1602

  • June 4, 2010
  • 4 replies
  • 66670 views

I'm using Win7 professional edition, acrpbat reader downloaded an update but after I click on install i got an error message Error code: 1602, I tried to find a solution but there are no solutions.

Thanks

Arturo.

    This topic has been closed for replies.
    Correct answer

    [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    [2010-06-13 15:27:08]    File version: 1.0
    [2010-06-13 15:27:08]    Build number: 5
    [2010-06-13 15:27:08]    Revision number: 0

    Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

    [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    [2010-06-13 15:33:46]    Error Code: 0x2A

    You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

    [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
    [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
    [2010-06-13 15:35:11]    Error Code: 0x2

    Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

    A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

    4 replies

    M
    mariefirth
    Participant
    June 29, 2010

    Yes I am using Win 7 so does this mean we can never update?


    A
    ArtuoCompean1970Author
    Participating Frequently
    June 29, 2010

    I solved that problem downloading and installing adobe reader 9.3 from adobe's web page.

    W
    whostandsforwhat
    Participant
    August 31, 2010

    Awesome I do hope that fixes this issue.

    JRATL

    A
    Anonymous
    Correct answer
    June 14, 2010

    [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    [2010-06-13 15:27:08]    File version: 1.0
    [2010-06-13 15:27:08]    Build number: 5
    [2010-06-13 15:27:08]    Revision number: 0

    Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

    [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
    [2010-06-13 15:33:46]    Error Code: 0x2A

    You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

    [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
    [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
    [2010-06-13 15:35:11]    Error Code: 0x2

    Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

    A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

    A
    Anonymous
    June 13, 2010

    This is possibly a Windows Installer error and not an Acrobat error. From the MS support site http://support.microsoft.com/kb/229683 error 1602 seems to be 'User Cancel Installation'!!!

    A
    ArtuoCompean1970Author
    Participating Frequently
    June 13, 2010

    error 1602 seems to be 'User Cancel Installation'

    but then??? Do we need to just keep waiting?

    A
    ArtuoCompean1970Author
    Participating Frequently
    June 13, 2010

    Can you post last section of info from AdobeARM.log file?

    The file is in the User's Temp folder.


    LeoAdobeX wrote:

    Can you post last section of info from AdobeARM.log file?

    The file is in the User's Temp folder.

    Can you post last section of info from AdobeARM.log file?

    The file is in the User's Temp folder.

    [2010-06-13 15:25:09] Adobe ARM 1.0.0 logging started.

    [2010-06-13 15:25:09] Command Line:

    [2010-06-13 15:25:09] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

    [2010-06-13 15:25:09]    File version: 9.2

    [2010-06-13 15:25:09]    Build number: 0

    [2010-06-13 15:25:09]    Revision number: 124

    [2010-06-13 15:25:09] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

    [2010-06-13 15:25:09] ProductName: Adobe Reader 9.2

    [2010-06-13 15:25:09] ProductVersion: 9.2.0

    [2010-06-13 15:25:09] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

    [2010-06-13 15:25:09] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

    [2010-06-13 15:25:10] IsVistaOS returns 1.

    [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

    [2010-06-13 15:25:10] IsVistaOS returns 1.

    [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

    [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

    [2010-06-13 15:25:10] Using default ARM preference AUTO_DOWNLOAD.

    [2010-06-13 15:26:03] ARMDownloader::BITS Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

    [2010-06-13 15:26:03]    Error Code: 0x80200010

    [2010-06-13 15:26:03] HTTPS and HTTP connection failed

    [2010-06-13 15:26:03]    Error Code: 0x80200010

    [2010-06-13 15:26:03] ** Setting Error Condition:

    [2010-06-13 15:26:03]    Error Code: 0x578

    [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

    [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

    [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

    [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\

    [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:26:03] Adobe ARM 1.0.0 logging finished.

    [2010-06-13 15:26:56] Adobe ARM 1.0.0 logging started.

    [2010-06-13 15:26:56] Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

    [2010-06-13 15:26:56] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

    [2010-06-13 15:26:56] ProductName: Adobe Reader 9.2

    [2010-06-13 15:26:56] ProductVersion: 9.2.0

    [2010-06-13 15:26:56] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

    [2010-06-13 15:26:56] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

    [2010-06-13 15:26:56] IsVistaOS returns 1.

    [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

    [2010-06-13 15:26:56] IsVistaOS returns 1.

    [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

    [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

    [2010-06-13 15:26:56] Found CommandLine preference AUTO_DOWNLOAD.

    [2010-06-13 15:27:08] ArmUpdate record found.

    [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

    [2010-06-13 15:27:08]    File version: 1.0

    [2010-06-13 15:27:08]    Build number: 5

    [2010-06-13 15:27:08]    Revision number: 0

    [2010-06-13 15:27:08] New file object: AdbeRdr930_en_US.msi

    [2010-06-13 15:27:08] New file object: AdbeRdrUpd932_all_incr.msp

    [2010-06-13 15:27:09] IsVistaOS returns 1.

    [2010-06-13 15:27:09] IsUAC_Enabled returns 1.

    [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

    [2010-06-13 15:33:46]    Error Code: 0x2A

    [2010-06-13 15:33:46]    Error message: All other non caught scenarios

    [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe

    [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.

    [2010-06-13 15:35:11]    Error Code: 0x2

    [2010-06-13 15:35:11] ** Setting Error Condition:

    [2010-06-13 15:35:11]    Error Code: 0x642

    [2010-06-13 15:35:41] User canceled

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\

    [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

    [2010-06-13 15:35:42] Adobe ARM 1.0.0 logging finished.

    V
    vxxbush
    Participant
    June 11, 2010

    I'm having a somewhat similar problem. I have Adobe CS4 Design Premium, and yet the Adobe Updater for Acrobat tries to run; when it does, it comes up with error 1602. (This machine does not have Reader.)

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