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Correct answer kglad

Unable to uninstall


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

3 replies

Known Participant
November 14, 2018

How is this the correct answer? I have spent hours like 12 hours (timed) over the phone, chats, with Adobe customer servie, engineers, with Apple, with forums, and yet no answer. I have received calls from Adobe in the middle of the night and about 10 emails with different solutions, they have entered my computer and looked into all the above-mentioned solutions and yet nothing. I pay for this service religiously on time every month and there's nothing I can do about it. Please someone advice, I'm on Mojave 10.14 on a Mac Book Air. I have other CC apps installed

Participant
December 7, 2019

Did you ever get this fixed? I'm having the same issue now on a MAC

natalieg4165490
Participant
July 8, 2018

I have had the same error codes since Dec 2017 (8 months now!!) and have tried all of the following to no avail. I cannot install Acrobat DC if my life depended on it. I have done literally all of the suggestions in Adobe Forums more than once. I have screamed more than once.

  • changing read/write permissions on all Adobe Folders
  • deinstalling CC and all CC apps, Adobe Uninstaller clean, reinstalling CC and all apps
  • installing in safe boot mode
  • install under a new Apple admin login account
  • deleting select plist/preference files before reinstalling

I am an advanced Adobe/Mac user who is a professional art director who also teaches Adobe software at two universities. I still cannot troubleshoot this. This is Adobe's mess and they have not provided a fix for over a year judging from other forums posts. This is unacceptable. As a graphic designer, I would switch to another software if I could; but I can't.

Adobe—Please contact me directly, take over my computer and fix this. If I have another unless exchange with a forum person, wasted hours on the phone, your @AdobeCare on Twitter or the like without avail I will utterly lose my mind. Your customers like me rely on your products to work and they aren't. I posted about this in the forums in February, still no solution that works.

I am using a MacBook Pro operating High Sierra (purchased Dec 2017). My error codes are as follows, and as MANY MANY PEOPLE HAVE COMPLAINED:

————————————

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 18.11.20040.0 Acrobat DC/Acrobat DC Installer.pkg_18.011.20040 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

kglad
Community Expert
Community Expert
July 8, 2018

see msg 8

kglad
Community Expert
Community Expert
April 24, 2018

do you have a subscription or perpetual license?

Participating Frequently
April 24, 2018

i have student teachers edition. i pay every year

kglad
Community Expert
Community Expert
April 24, 2018

did you use the cc desktop app to install your acrobat or did you download the installation file for acrobat dc?

are any adobe subscription programs installed on your computer?