ERROR COMBINING FILE

[EcosMed26533766vvtg]

HELLO WHEN I TRY TO COMBINE EDITABLE FILE (DOC, RTF, DOCX, ECT) ACROBAT GIVE ME AN ERROR: FILE IGNORED

BUT THIS TODAY. BEFORE ALL IS NORMAL AND ALL FILES WAS COMBINED RIGHT.

[Meenakshi Negi]

Hi EcosMed26533766vvtg,

Thank you for reaching out.

Please try combining the files on the Acrobat Online account. Check if the files combine without any issues.

Open the following link: https://acrobat.adobe.com/link/home/ and sign in using your Adobe ID.

Check if that helps.

Did you try combining other files or PDFs to check if this happens with all or some particular files?

Were you able to combine these types of files previously?

Share the screenshot of the error message along with the Acrobat and OS versions number.

It would be helpful if you could share the sample PDFs with which the issue occurs.

Let us know if you need any help.

Thanks,

Meenakshi

[EcosMed26533766vvtg]

Hi, thanks for your mail

The process of combining files from the link it’s ok

I’m always combine files on my pc desktop. Any files, but now all files editable are no good for this process (.xls, .xlsx, .doc, .docx,. rtf, ect..), while all the other file are good for the combine files. Is a problem between Acrobat and office?

acrobat version is 2022.003.20258 - windows version is 11 PRO, ver 22h2, build 22621.608, Windows Feature Experience Pack 1000.22634.1000.0

[swapnilsrivastava]

Hi there,

All attached file(s) are working fine in Combine. Please share file(s) if unable to combine.

Thanks

Regards,
Swapnil Srivastava

[EcosMed26533766vvtg]

yes in combine files on creative cloud all these files works correctly but don't on my pc. and the some things for all office files. only office files.

i've extract an acrobat error log. can you tell me something on this error?
i believe that the answer is in some flag of the preferencies of the acrobat pro dc software.

can you help me?