Error en Acrobat Pro 64 bit no imprime en escala de grises (blanco y negro)

[mhyersin]

Buenos dias, estoy haciendo uso de producto Acrobat Pro 64 bit, y veo que hay un error que al momento de imprimir un documento cuando selecciona escala de grises (blanco y negro) no hace el cambio sigue mostrandose a color y al imprimir sale a colores; esto no sucede en la version Acrobat Pro 32 bit

[Amal.]

Hi @mhyersin 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[mhyersin]

el error sale con varios archivos, cuento con la última versión Adobe
Acrobat Reader DC 2023.001.20093

[mhyersin]

 el error sale con distintos archivos, cuento con la última versión Adobe Acrobat Reader DC 2023.001.20093. las preferencias tambien he probado pero igual no funciona.

[Amal.]

Hi @mhyersin 

We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[mhyersin]

Este es el enlace:
https://we.tl/t-hO4EE09LOp

[Amal.]

Hi there

Sorry for the delayed response.

We are not able to access the logs that you have shared. Would you mind sharing the required logs again so that we cn look into them for further investigation.

Regards

Amal

[mhyersin]

Este es el enlace:

https://drive.google.com/file/d/1FI2lBatiyNLz5jLPennHhm0Bwm_T5yay/view?usp=share_link

[mhyersin]

there's a solution? I think it is a program error, not a user installation error.

[Amal.]

Hi there,

Sorry to keep you waiting. Please update the application to the new version 23.01.2017x and reboot the computer once and see if that works. Also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that helps.

Let is know how it goes

Regards

Amal

[mhyersin]

You continue with the problem, because you don't install and test because the error is from the product, it is not a user error. check installing and see.

[mhyersin]

https://drive.google.com/file/d/1JlYuXK8Ok6hn2YpqQVYiHwDcvSr5y7IC/view?usp=share_link

check the video of the error, thanks.

[Amal.]

Hi @mhyersin 

I have reported this issue to our engineering team for review, will share more details as soon as I get any information.

Thanks for your time and patience.

Regards

Amal

[SOFIA3468030572vb]

A mí me pasa desde hace tiempo, pensaba que era la impresora, pero acabo de ver que solamente me pasa con los PDF's y me pasa desde hace tiempo, no me imprime en negro, y solamente veo magentas y rojos. 

Cómo solucionarlo, porque normalmente imprimo todo en PDF no en Word y claro no se ve nada.

[S. S]

Hi @SOFIA3468030572vb,

Hope you are doing well. Sorry for your experience with Acrobat!

From the screenshots, it looks like the checkbox "Print as Image" is selected in the Advanced options for Adobe PDF Printer.

Would you mind unchecking and letting me know that if it works?

-Souvik

[Amal.]

Hi All,

Could you please confirm if you are still experiencing this issue after updating to the latest version of Acrobat (24.05.20xxx)?

To ensure you’re on the latest version, go to Help > Check for Updates, install any available updates, and reboot your computer for the changes to take effect.

Looking forward to your confirmation.