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M
mhyersin
Participating Frequently
March 23, 2023
Question

Error en Acrobat Pro 64 bit no imprime en escala de grises (blanco y negro)

  • March 23, 2023
  • 3 replies
  • 5552 views
Buenos dias, estoy haciendo uso de producto Acrobat Pro 64 bit, y veo que hay un error que al momento de imprimir un documento cuando selecciona escala de grises (blanco y negro) no hace el cambio sigue mostrandose a color y al imprimir sale a colores; esto no sucede en la version Acrobat Pro 32 bit

    3 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 7, 2025

    Hi All,

    Could you please confirm if you are still experiencing this issue after updating to the latest version of Acrobat (24.05.20xxx)?


    To ensure you’re on the latest version, go to Help > Check for Updates, install any available updates, and reboot your computer for the changes to take effect.

    Looking forward to your confirmation.

    S
    SOFIA3468030572vb
    Participant
    October 24, 2024

    A mí me pasa desde hace tiempo, pensaba que era la impresora, pero acabo de ver que solamente me pasa con los PDF's y me pasa desde hace tiempo, no me imprime en negro, y solamente veo magentas y rojos. 

     

    Cómo solucionarlo, porque normalmente imprimo todo en PDF no en Word y claro no se ve nada.

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 31, 2024

    Hi @SOFIA3468030572vb,

     

    Hope you are doing well. Sorry for your experience with Acrobat!

     

    From the screenshots, it looks like the checkbox "Print as Image" is selected in the Advanced options for Adobe PDF Printer.

     

    Would you mind unchecking and letting me know that if it works?


    -Souvik

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 23, 2023

    Hi @mhyersin 

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Regards

    Amal

    M
    mhyersinAuthor
    Participating Frequently
    March 23, 2023

     el error sale con distintos archivos, cuento con la última versión Adobe Acrobat Reader DC 2023.001.20093. las preferencias tambien he probado pero igual no funciona.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 24, 2023

    Hi @mhyersin 

    We are sorry to hear that the issue still persists, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

    Regards
    Amal

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