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Error message adobe_licensing_wf_acro.exe

New Here ,
Dec 27, 2023 Dec 27, 2023

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Hello, so I have a problem with my Acrobat installation on one of my computers. It used to run fine but for a couple of weeks now I get this error when I start Acrobat.

Nicolasvoxelle_0-1703717559712.png

 

I already tried uninstalling, fresh installation via Creative Cloud or direct download, nothing works - now the interesting thing is, if I click OK on the error window, it closes Acrobat, but if I just put the window with the error to the side I can keep using Acrobat without any issues. Still sucks and would really like to use it again without having to do this workaround.

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Crash or freeze

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Adobe Employee ,
Dec 28, 2023 Dec 28, 2023

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Hi @Nicolas voxelle 

 

Hope you are doping well and thanks for reaching out.

 

Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-application-error-quot-the-... and see if that works for you.

 

Let us know how it goes.

 

~Amal

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New Here ,
Mar 01, 2024 Mar 01, 2024

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This did not work

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

~Amal

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