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WernerJB
WernerJB
Known Participant
June 9, 2022
Question

Error Message - Font missing - Win11

  • June 9, 2022
  • 1 reply
  • 1062 views

I'm trying to print a TIF file to convert in a printable/Press Quality pdf file and have the following problem/error message.

%%[ ProductName: Distiller ]%%
%%[ Error: Helvetica not found. Font cannot be embedded. ]%%
%%[ Error: invalidfont; OffendingCommand: findfont ]%%

Stack:
/Font
/Helvetica
/_Helvetica
[39 /quotesingle 96 /grave 130 /quotesinglbase /florin /quotedblbase
/ellipsis /dagger /daggerdbl /circumflex /perthousand /Scaron
/guilsinglleft /OE /.notdef /.notdef /.notdef /.notdef /quoteleft
/quoteright /quotedblleft /quotedblright /bullet /endash /emdash
/tilde /trademark /scaron /guilsinglright /oe /.notdef /.notdef
/Ydieresis]


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

 

I have Helvetica installed and the file does not have any type layers - it is just a plan picture. Can anyone guide me into the right direction?

Thank You.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 9, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please go through the similar discussion https://answers.acrobatusers.com/File-Print-Adobe-PDF-working-q131874.aspx and see if that works for you.

 

Also, please go through the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-postscript-errors.html and check.

 

Regards

Amal

WernerJB
WernerJBAuthor
Known Participant
June 9, 2022

Suggestion 1 did not apply and suggestion 2 is complicated. Surely there must be s simpler solution?

But thank you - I appreciate it.

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 10, 2022

Hi there

 

The post script error usually occurs when you try to print a secured PDF file as Adobe PDF (Refrying.)

 

Please try to remove the security from the file and then try again and see if that works. If you have got this file from a different user please ask him/her to remove the security settings from the document for you.

 

Hope this information will help

 

Regards

Amal

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