Error message non supported file and log file is created when trying to convert to PDF's

[Guest]

Not sure, what has happened to my acrobat, but I have been converting Microsoft word and excel files to PDF's for years with no issues.

All of the sudden I am getting an error message that says my file is unsupported or corrupted and then it creates a log file that can't be opened?

So confused. I did not change any of the settings? Please help

[gkaiseril]

With updates and upgrades of Operating systems and application programs requirements for using mixed programs can change.

Have you upgraded your MS Office program

What is your Operating System?

What version of MS Office are you using?

What version of Acrobat are you using?

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

PDFMaker-compatible applications

[Guest]

Yeah I think it must be a compatibility issue. I think my office 2013 has recently updated and is not compatible with my Adobe Acrobat 9. It is strange, because when I disable the updates in office some files will convert to a PDF and some won't.

Not really sure where to go from here. My operating system is Window 10, 64 bit. Thanks for your help.

[gkaiseril · Accepted solution]

Acrobat 9 is no longer supported by Adobe, you need to update to Acrobat DC.

I expect you had a major update of MS Office from 2013 to most likely 360.

[Guest]

Yeah, I understand it is not supported, but that is BS. I paid for the program to do what it does. Just because they want me to pay a monthly fee and buy the DC they can suspend the program I paid for?

Something is not right with that and it's bullshit

[gkaiseril]

I would look at using Apache OpenOffice.org Writer for MS Word documents and Calc for MS Excel files. The latest version supports DOC, DOCX, XLS, and XLSX file types as well as many other MS Office file types.

MS Office also has it's own tools for creating PDFs.

This is a User2User forum, so the posters have no control over how MicroSoft or Adobe chose to do business. Microsoft has ended support for MS Office 2013 and Windows XP.

It would also help others answer your question if you also specified what version of MS Office you are using.