Error message non supported file and log file is created when trying to convert to PDF's

Forum|Forum|8 years ago
November 6, 2017
3 replies
1636 views

Not sure, what has happened to my acrobat, but I have been converting Microsoft word and excel files to PDF's for years with no issues.

All of the sudden I am getting an error message that says my file is unsupported or corrupted and then it creates a log file that can't be opened?

So confused. I did not change any of the settings? Please help

This topic has been closed for replies.

Correct answer gkaiseril

Acrobat 9 is no longer supported by Adobe, you need to update to Acrobat DC.

I expect you had a major update of MS Office from 2013 to most likely 360.

A

Anonymous

Yeah, I understand it is not supported, but that is BS. I paid for the program to do what it does. Just because they want me to pay a monthly fee and buy the DC they can suspend the program I paid for?

Something is not right with that and it's bullshit

G

gkaiseril

Inspiring

I would look at using Apache OpenOffice.org Writer for MS Word documents and Calc for MS Excel files. The latest version supports DOC, DOCX, XLS, and XLSX file types as well as many other MS Office file types.

MS Office also has it's own tools for creating PDFs.

This is a User2User forum, so the posters have no control over how MicroSoft or Adobe chose to do business. Microsoft has ended support for MS Office 2013 and Windows XP.

It would also help others answer your question if you also specified what version of MS Office you are using.

A

Anonymous

Yeah I think it must be a compatibility issue. I think my office 2013 has recently updated and is not compatible with my Adobe Acrobat 9. It is strange, because when I disable the updates in office some files will convert to a PDF and some won't.

Not really sure where to go from here. My operating system is Window 10, 64 bit. Thanks for your help.