error message: "The document could not be saved. Bytes not ready."

Report · May 13, 2022

After adding a few highlights to text in a PDF, if I try to save the file I get the error message :

The document could not be saved. Bytes not ready.

I'm working on a MAC, with system v10.15.7 and more than enough (128GB) of RAM. Any ideas as to what is causing this and how to fix it would be appreciated.

Report · May 13, 2022

I've never seen this error message. Which version of Acrobat are you running on your Mac? It is possible that your PDF file is corrupt, and unless you try to save a modified version of the file, that corruption does not manifest itself. One thing you can try is to load the file and then select File>Save As (this is different from a normal Save operation). Does that allow you to save the file? If not, then there is something wrong with the file.

Report · May 21, 2022

I just got the same error message.

Version

Architecture: x86_64
Processor: Intel
Build: 21.11.20039.0
AGM: 4.30.115
CoolType: 6.0.3
JP2K: 2.0.4.50016

Document on Raid array, Save and Save As failed. Save as failed to Computer hard drive. I can export wot Word. All highlighting and comments seem to be preserved. Only some of the images transferred to Word. Somehow I got past this first message and now go althrought the saving process to the "already exists., Do you want to replace it message. Hitting replace invokes the "The document could not be saved. A file I/O error has occurred." pop-up.

More information:

The document is a 345 page text book that I have been using for about two weeks. I have had another document open in a different tab the whole time and can modify and save it. All have have been doing is highlighting text and adding sparse comments. I have not restarted Acrobat yet out of fear of losing my work. Initially, with each save attempt the document seems to lose and gain back media accompanied by the spinning beach ball. I can now highlight lines and add new comments but can not save. I can delete the new comment. I tried saving again, got "The document could not be saved. A file I/O error has occurred." My computer and raid array are both working. I tried Save as other and made it a Reader Extended PDF - same error message. I exported it as a Word document. The highlights came through but not all of the images. Some of the images did. Even the comments appear in the Word document but they are on top of the page tex, howeve, in Word I can resize them so they don't cover text. This appears to be an Adobe problem.

I checked the document at the operating system level. It is not locked.

Report · Aug 25, 2022

Very frequent error. Absolutely maddening. I have lost a lot of time & work on this. It starts with a failure to open files. No error message, just fail, which is arguably as unhelpful to Adobe as it is to me. Can only remedy by quitting Acrobat DC without saving the "not ready" file. Ver. 2022.002.20191 MacOS Big Sur 11.6.8 / MacBook Pro. "Bytes not ready." Ludicrous error message, almost silly.

Report · Aug 25, 2022

You are right, the error message is not very helpful (unless the bytes really are not ready, but then the question is why could the software not wait a little longer until they were ready?). I will see if I can get somebody from Adobe to look at this. As I've said above, I've never experienced this error, and therefore don't know what is causing it, and what one could to to prevent this.

Report · Aug 25, 2022

Great. I have filled out the requested error reports, and have received my official congratulatory and colorful badges, but that isn’t what is needed. Adobe's contempt for its subscriber base is completly transparent.

Report · Aug 26, 2022

Hi @John25811632vxr6 @pauls46057662 & @Harry - ITG

I hope you all are doing well, and I am sorry for the trouble you had while saving the PDF files. As Karl already mentioned that this seems to be a new error message.

Assuming that you are on the latest version of Acrobat 22.002.20191 Planned update, Aug 09, 2022

Would it be possible to share the PDF file on which you are getting the error message so we can test it on our end?

If yes, please send the PDF file by initiating a direct message with me by clicking on my profile name and choosing the message. You can upload the PDF file to the cloud storage https://acrobat.adobe.com/link/home/; generate the share link, and send it in the Private message.

Also, If a reboot is possible, save all the changes on the PDF, close the app, reboot the machine and check.

If you are still getting the error message on one specific PDF file, then please share the file and generate the log of the machine on which you are getting the error message and share it with us. Use this tool to generate the Logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

Note: The problematic file is required to reproduce the issue along with the Screenshot of the error message and, if possible, a screen recording of the complete workflow and the error message. Check out the URL to start a screen recording: https://support.apple.com/en-us/HT208721

Thanks,

Anand Sri.

Report · May 19, 2024

This was in 2022. Do we have a solution yet? I just had the same error message. I have an incredibly important document that I don't want to lose or close without saving.

Report · May 21, 2024

Same here; this very much is amazing that there isn't a workaround yet. Adobe - help!

Report · Jun 01, 2024

Same here. Has happened a few times over the last approximately 10 days. Prior to that, it had been working just fine.

Report · Jun 03, 2024

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/4bJDfsU and see if that works.

~Amal