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jenniferm15569618
Participant
April 16, 2021
Question

Error message received when trying to sanitize pdf documents

  • April 16, 2021
  • 2 replies
  • 4867 views

I am continually receiving the following message when trying to sanitize documents in Adobe Acrobat Pro DC:  "The document could not be sanitized because of errors during the sanitzation process."  Why is this message constantly appearing for every document I am trying to sanitize?

 

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    2 replies

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    Philip30493135cten
    Participant
    June 14, 2023

    Same

    We have 800+ documents that regularly need to be sanitized. 

    What is the feedback o this issue please? 

    Has anyone had anything back?

      S
      Sunny64
      Participant
      August 11, 2024

      I don't know if this helps, but I found that the overlapping content is what was causing the error for me.  I applied the "do not remove overlapping content while sanitizing document" setting under preferences, categories, document, hidden information section and the error went away for me.  

      D
      Damon5EDE
      Participant
      October 14, 2021

      What is the solution to this issue?  It seems to happen on large pdf documents (200 to 300+ pages).  Thanks.

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