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Error message when opening Adobe Acrobat Reader as normal user

New Here ,
Dec 06, 2024 Dec 06, 2024

When trying to open Adobe Acrobat Reader, without admin credentials, the application has an error:

"Attempt to call a method that has not been implemented"

 

Then the application cannot open. Adobe Reader opens if run as admin.

I've uninstalled the program completely using the Adobe removal tool and reinstalled several times.

After the installs, the app updated, but would not open.

 

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Modern Acrobat
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correct answers 1 Correct answer

New Here , Feb 12, 2025 Feb 12, 2025

Also running into this issue. It only happened after running the Adobe Uninstaller tool in order to remove Adobe Creative Cloud, and after that installing Adobe Acrobat again. Previous to running the Uninstaller tool there were no issues in launching the program.

However I just found the solution that worked for me and I hope it can be of help to more people:
I completely removed the following key HKEY_CURRENT_USER\Software\Adobe

 

After that I was able to launch it again without errors 🙂 The key i

...
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New Here ,
Dec 06, 2024 Dec 06, 2024

 

AltTech5E07_1-1733528742721.pngexpand image

 

 

AltTech5E07_0-1733528728702.pngexpand image

 

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New Here ,
Jan 27, 2025 Jan 27, 2025

I have this problem too. Has there been any fix?

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New Here ,
Feb 12, 2025 Feb 12, 2025

Also running into this issue. It only happened after running the Adobe Uninstaller tool in order to remove Adobe Creative Cloud, and after that installing Adobe Acrobat again. Previous to running the Uninstaller tool there were no issues in launching the program.

However I just found the solution that worked for me and I hope it can be of help to more people:
I completely removed the following key HKEY_CURRENT_USER\Software\Adobe

 

After that I was able to launch it again without errors 🙂 The key itself was recreated after launch.

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New Here ,
Mar 06, 2025 Mar 06, 2025

That fix worked for me. THX a lot. 👍

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New Here ,
Mar 28, 2025 Mar 28, 2025
LATEST

Thank you for this. Worked for me, as well.

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New Here ,
Feb 21, 2025 Feb 21, 2025

I had the same problem after my laptop updated. I uninstalled Acrobat and reinstalled it and it works fine now. 

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Community Expert ,
Mar 06, 2025 Mar 06, 2025

[MOVED TO THE ACROBAT READER DISCUSSIONS]


Acrobate du PDF, InDesigner et Photoshopographe
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Adobe Employee ,
Mar 07, 2025 Mar 07, 2025

Hello!

 

Thank you for sharing the steps that worked for you. For future reference, please make sure you have the latest update of the application installed. To check for the latest available updates, please refer to this article: Adobe Acrobat Release Notes

 

Thanks,

Anand Sri.

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New Here ,
Mar 19, 2025 Mar 19, 2025

I'm getting this problem too; after downloading the latest version of reader.  I have Adobe XI installed - is this causing some sort of conflict?  If so, how do I resolve without uninstalling Adobe XI?

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