Error: "Adobe Acrobat DC has stopped working"

Report · May 10, 2015

Recently I bought Adobe Acrobat DC and installed it onto my machine. However it is very weird: everytime I open the program, just in a few seconds a Windows System Message will show up "Adobe Acrobat DC has stopped working".

I tried uninstall and install all the PDF programs on my PC several times (including your Acrobat & Reader DC as well as other PDF viewers such as Foxit Reader), but the problem still exists.

I have also tried the "repair install" under both "Help" menu as well as in the control panel, but didn't work out as well.

Could I get an answer? Just don't want to waste my subscription fee every month.

My PC is running Windows 7 Service Pack 1. It is 64 bit.

Report · Aug 20, 2015

Hi Omegaman22,

Try this :-

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

replace USERNAME with your user name.

Does doing 1 and/or 2 resolve this issue?

Regards,

Aadesh

View solution in original post

Report · Jul 13, 2017

Just to add to this in case it helps anyone else, i looked in the directory listed and the two folders were there already. The top one had three files in it. I deleted those three. The second had none for me. After deleting those three and starting Adobe again the crashing stopped. Maybe that will helps someone else.

Thanks for the post to get me to the fix.

Report · Aug 25, 2017

There is a solution for the compatibility issue of Adobe Acrobat DC in windows 10, through a changing compatibility mode in adobe acrobat.

If the previous method not resolve the issue, it maybe, related to security issue, and you can resolve it by disable enhanced security in app setting.

You can watch this video to see how to do that:

Resolved 100% (Adobe pdf reader crashing): Adobe Acrobat DC has Stopped Working Windows 8 & 10 - You...