Not geting anywhere with this problem. Other files open OK and are stable, but this file and the one created last January which I am using as a template both just crash upon opening (although I can see all my work on screen). Is there a way of getting someone to check the file? ... View more

Thanks Derek and Bill, All other files open OK, so  don't think the preferences are the cause. I'm beginning to think that it may be a corrupted image. Anyway, I have attached the full (long!) error report as a Word document. The problem appears to be an "EXCEPTION_ACCESS_VIOLATION", whatever that means! I'll do some more detective work tomorrow.   ... View more

Yes, Derek, using 17.0.1 I saved the document a number of times. The document that won't open is the latest iteration. I am pasting the whole error report below:   <?xml version="1.0"?> <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"> <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="17010" build="17.0.1.105" source="Windows-Client" crashType="n/a"> <time year="2021" month="11" day="21" hour="20" minute="37" second="5" timeoffset="0" timezone="GMT Standard Time"/> <user guid="0d1d1d3b-7823-4de9-8cea-86a2c247a405"/> <system platform="Windows 10 Pro" osversion="10.0" osbuild="19042" applicationlanguage="en-us" userlanguage="en-001" oslanguage="en-GB" ram="32718" machine="AMD Ryzen 7 3700X 8-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="16" cpuType="8664" cpuFreq="3600 MHz" processorArchitecture="9"/> <gpu> <gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="3072 MB" caption="AMD Radeon R9 200 Series" description="AMD Radeon R9 200 Series" driverDate="20210511000000.000000-000" driverVersion="27.20.21003.8013" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_679A&#38;SUBSYS_30031682&#38;REV_00&#92;6&#38;970B1E8&#38;0&#38;0020020B" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/> </gpu> <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF87423D240"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x00007FF87423D240" symbolname="GetPlugIn"/> <stackStatement index="1" address="0x00007FF874241523" symbolname="GetPlugIn"/> <stackStatement index="2" address="0x00007FF874242218" symbolname="GetPlugIn"/> <stackStatement index="3" address="0x00007FF87423A750" symbolname="GetPlugIn"/> <stackStatement index="4" address="0x00007FF8742343E1" symbolname="unknown"/> <stackStatement index="5" address="0x00007FF8742329ED" symbolname="unknown"/> <stackStatement index="6" address="0x00007FF874232827" symbolname="unknown"/> <stackStatement index="7" address="0x00007FF874232CE3" symbolname="unknown"/> <stackStatement index="8" address="0x00007FF8742336A5" symbolname="unknown"/> <stackStatement index="9" address="0x00007FF87454C978" symbolname="GetPlugIn"/> <stackStatement index="10" address="0x00007FF8744F5686" symbolname="GetPlugIn"/> <stackStatement index="11" address="0x00007FF8744F5FB3" symbolname="GetPlugIn"/> <stackStatement index="12" address="0x00007FF8744EFC5C" symbolname="GetPlugIn"/> <stackStatement index="13" address="0x00007FF8745060BD" symbolname="GetPlugIn"/> <stackStatement index="14" address="0x00007FF874509982" symbolname="GetPlugIn"/> <stackStatement index="15" address="0x00007FF87450EE00" symbolname="GetPlugIn"/> <stackStatement index="16" address="0x00007FF87450FFA1" symbolname="GetPlugIn"/> <stackStatement index="17" address="0x00007FF8744DF6F6" symbolname="GetPlugIn"/> <stackStatement index="18" address="0x00007FF8744E2935" symbolname="GetPlugIn"/> <stackStatement index="19" address="0x00007FF8744D7C9F" symbolname="unknown"/> <stackStatement index="20" address="0x00007FF87B9D797A" symbolname="GetPlugIn"/> <stackStatement index="21" address="0x00007FF87B77E3DF" symbolname="unknown"/> <stackStatement index="22" address="0x00007FF87B6FC9D5" symbolname="unknown"/> <stackStatement index="23" address="0x00007FF87B707E3E" symbolname="unknown"/> <stackStatement index="24" address="0x00007FF8BDBA50A5" symbolname="GetPlugIn"/> <stackStatement index="25" address="0x00007FF8BDBA8643" symbolname="GetPlugIn"/> <stackStatement index="26" address="0x00007FF8BDBAE267" symbolname="GetPlugIn"/> <stackStatement index="27" address="0x00007FF8BDB9D40D" symbolname="GetPlugIn"/> <stackStatement index="28" address="0x00007FF8BDBC8E65" symbolname="GetPlugIn"/> <stackStatement index="29" address="0x00007FF8BDBC6B78" symbolname="GetPlugIn"/> <stackStatement index="30" address="0x00007FF8BDB9FC0E" symbolname="GetPlugIn"/> <stackStatement index="31" address="0x00007FF8BDC06D0F" symbolname="GetPlugIn"/> <stackStatement index="32" address="0x00007FF8A79D0171" symbolname="unknown"/> <stackStatement index="33" address="0x00007FF8A79CFC7C" symbolname="unknown"/> <stackStatement index="34" address="0x00007FF886570E85" symbolname="GetPlugIn"/> <stackStatement index="35" address="0x00007FF8A799E282" symbolname="unknown"/> <stackStatement index="36" address="0x00007FF8A799F8AB" symbolname="unknown"/> <stackStatement index="37" address="0x00007FF630DC4E9A" symbolname="WCrashHandler::operator="/> <stackStatement index="38" address="0x00007FF630DC5892" symbolname="WCrashHandler::operator="/> <stackStatement index="39" address="0x00007FF8DEB47034" symbolname="BaseThreadInitThunk"/> <stackStatement index="40" address="0x00007FF8E0542651" symbolname="RtlUserThreadStart"/> </thread> </backtrace> <registerSet> <register name="RAX" value="0x00000236580CA1D0"/> <register name="RBX" value="0x0000004EE48FCF08"/> <register name="RCX" value="0x0000000000000000"/> <register name="RDX" value="0x0000000000000000"/> <register name="RSI" value="0x000000000000029A"/> <register name="RDI" value="0x0000000000000000"/> <register name="RSP" value="0x0000004EE48FCDA0"/> <register name="RBP" value="0x0000004EE48FCFC0"/> <register name="RIP" value="0x00007FF87423D240"/> <register name="EFL" value="0x0000000000010246"/> <register name="LastExceptionToRip" value="0x0000000000000000"/> <register name="LastExceptionFromRip" value="0x0000000000000000"/> </registerSet> <binaryImageSet> <binaryImage start="0x00007FF630DC0000" end="0x00007FF6314ED000" path="adobe\InDesign.exe"/> <binaryImage start="0x00007FF8E04F0000" end="0x00007FF8E06E5000" path="ntdll.dll"/> <binaryImage start="0x00007FF8DEB30000" end="0x00007FF8DEBEE000" path="kernel32.dll"/> <binaryImage start="0x00007FF8DDDA0000" end="0x00007FF8DE068000" path="KERNELBASE.dll"/> <binaryImage start="0x00007FF8DE2B0000" end="0x00007FF8DE3B0000" path="ucrtbase.dll"/> <binaryImage 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start="0x00007FF8DD1D0000" end="0x00007FF8DD21B000" path="powrprof.dll"/> <binaryImage start="0x00007FF8DD040000" end="0x00007FF8DD052000" path="umpdc.dll"/> <binaryImage start="0x00007FF8CC020000" end="0x00007FF8CC1DC000" path="mfplat.dll"/> <binaryImage start="0x00007FF8CD3B0000" end="0x00007FF8CD3E0000" path="RTWorkQ.dll"/> <binaryImage start="0x00007FF864E10000" end="0x00007FF864E96000" path="adobe\PDF UI.APLN"/> </binaryImageSet> <dumpType> Mini </dumpType> <hbLogSessionDllStatus> </hbLogSessionDllStatus> </crash> <sessionId> bd7c29a7-1b1c-4593-9216-424f33ead6c1 </sessionId> </crashreport> ... 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Thanks Creamer. 🙂 Decades of using Windows and never knew that the WINKEY and down arrow key strokes. Works perfectly now! I feel suitably foolish... ... View more

OK. Oddly enough, although I disabled my preview pane (see earlier post), I can still see the preview in Explorer. Sorry I can't be of more help.   ... View more

I use InDesign all the time and, although my Acrobat preview pane is disabled, if you check the box "Show import options" when you load a PDF to place in InDesign you can see the image (and each page if the PDF is longer than one page) – provided the "Show preview" is checked, which I think it is by default. Hope this helps!  ... View more

HI Aadesh, Thanks for that! I disabled the preview pane and found that the "C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr" directory was missing so I created it and, thus far, it seems the problem has gone away! I'll report back if it doesn't work longer term, but the initial signs are good!! ... View more

I also have the same issue ((Windows 7). In fact, although the message comes up, Acrobat is actually still working! Really annoying. ... View more

I am having the same problem. Very frustrating. Looking forward to a proper fix. ... View more