Error Reference 205

Question

Cannot use Acrobat DC - keep getting the error code reference 205.Have tried all the "fixes" posted in the community... nothing works!

Amal. · Answer

Hope you are doing well and sorry to hear that.

Would you mind sharing the workflow/steps you are doing that lead you to this error message? A small video recording would be very helpful.

Also make sure you have the application updated to the recent version 23.01.2017X. Go to Help > Check for updates and reboot the computer once.

You may also go through the troubleshooting steps shared in th help page https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html and see if that works.

If it still doesn't work please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the Adobe Crash logs (If the application is crashing) https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Let us know how it goes.

Regards

Amal

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