Error: Sorry something went wrong. Please try launching Acrobat first or contact your administrator.

Forum|Forum|5 years ago
August 25, 2020
4 replies
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I am unable to launch Adobe Acrobat DC, all other Adobe apps work fine. I have uninstalled/reinstalled without any difference. On first launch, Acrobat will briefly launch and then crash, and the "Adobe Licensing Application" launches the error in the subject line.

I followed the advice in the above-mentioned thread, downloading & replacing the new com.adobe.acrobat.pro.plist file but this does not work.

The only thing I have not done is completely uninstall Adobe Creative Cloud and re-install all apps. Since I can see I am not the only one with this problem, I don't think it requires reinstallation. Using Adobe Cleaner, Acrobat does not show in the list of apps to be cleaned.

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Correct answer Dotoki2

I solved the issue with this document

https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac

and solution with the app AcroNGLEnableTool executed in terminal.

Dotoki2Correct answer

Inspiring

I solved the issue with this document

https://helpx.adobe.com/acrobat/kb/troubleshoot-activation.html#error-opening-acrobat-mac

and solution with the app AcroNGLEnableTool executed in terminal.

N

Nellie5E80

Participant

I'm also getting this error too, it started when I signed out of the app. Ever since it won't open. Have also tried all the steps listed in the responses. Please can this be looked into? I can use the web version but that is very time-consuming. All other adobe apps work as well.