ERROR :this selected image could not be converted and placed in document

Question

Hello all,

We are having users that suddenly are not able to add images into a .pdf. Everything has worked the same way until today. The users have used the same files the same way up until this morning when it did not work, any ideas of what might have changed? They have tried multiple file types and they still get the error. Thanks in advance for any help!

defaultjw349lfn7u2w · Accepted Answer

I managed to work around this issue by finding an older version of "ImageConversion.api" as per Slurm5E36's advice here - Solved: Can't add image to pdf - Adobe Support Community - 10471911

AkanchhaS8194121 · Answer

Hi Rich,

Sorry to hear that's happening to you and your users.

Have you started experiencing this issue immediately after installing certain update? If yes, then could you please confirm the exact version of your Acrobat DC?

Also, here is a similar discussion about the same issue https://community.adobe.com/t5/acrobat-discussions/can-t-insert-image-into-pdf/m-p/11832956 please try a few tips and trick given there.

Let us know if that doesn't give any luck.

Thanks,

Akanchha

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