Error when opening Adobe Acrobat

[Javeed29631114yoxe]

When I open adobe, I get this blank screen, no menu or other items.

Please Help.

Thanks,

[Meenakshi Negi]

Hi Javeed29631114yoxe,

Thank you for reaching out, and sorry about the trouble caused.

Please try reinstalling the application using the following steps:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, we may need logs. You may use the steps on the following page to collect logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Let us know how it goes.

Thanks,

Meenakshi