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Participant
April 28, 2023
Question

Error when opening Adobe Acrobat

  • April 28, 2023
  • 1 reply
  • 603 views

When I open adobe, I get this blank screen, no menu or other items.

Please Help.

Thanks,

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
April 28, 2023

Hi Javeed29631114yoxe,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application using the following steps:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, we may need logs. You may use the steps on the following page to collect logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi