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Error while opening some pdf-files in Sharepoint: "there's some problem while processing your files"

New Here ,
Jan 03, 2024 Jan 03, 2024

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My users get an error while opening some pdf-files in Sharepoint: "there's some problem while processing your files"

This occours both in Edge and Chrome. Not with all files but some.

image.png
Opening the files through the SharePoint file meny -> "open in browser" avoids this problem, but this is not a good solution. Tried to clear browser cache but this did not help.

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New Here ,
Jan 03, 2024 Jan 03, 2024

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Forgot to say that this is an Adobe Document Cloud setup.

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