Error Windows server 2016 "SetThreadDescription" "AdobeCollabSync.exe"

[Patriopat]

Hello,

We are experiencing a persistent issue on a Windows Server 2016 Datacenter (version 1607, build 14393.7969) running in a multi-user RDS environment.

Error message when user open Adobe reader x64 25.001.20474 :

"AdobeCollabSync.exe - Entry Point Not Found
The procedure entry point SetThreadDescription could not be located in the dynamic link library C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeGrowthSDK.dll."

Actions already taken:

• Repair and Reinstall Adobe

• Removed all startup entries related to AdobeCollabSync.exe from:

  • HKCU\Software\Microsoft\Windows\CurrentVersion\Run

  • HKLM\Software\Microsoft\Windows\CurrentVersion\Run

  • HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run

• Searched the full registry for any reference to:

  • AdobeCollabSync.exe

  • Adobe Acrobat Synchronizer

  • AdobeGrowthSDK.dll

• Checked Task Scheduler for CollabSync entries – none found

• Confirmed that SetThreadDescription exists on the system via PowerShell and kernel32.dll

• Rebooted the server and sessions after all modifications

Despite all these steps, the error still appears. It seems Acrobat Reader attempts to launch AdobeCollabSync.exe internally regardless of startup configuration.

Thanks in advance for any insight or recommendations.

[Diane293349785syi]

This registry entry solution appears to have worked for me...for now. 

https://community.adobe.com/t5/acrobat-discussions/windows-server-2016-rds-error-message-adobegrowth...