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Kenneth5E9E
Participating Frequently
March 7, 2024
Question

Error with adobe license for Adobe Acrobat Pro in Creative Cloud Desktop

  • March 7, 2024
  • 1 reply
  • 2348 views

Error with adobe license for Adobe Acrobat Pro in Creative Cloud Desktop

 

The user is constantly told that the adobe license has expired, even if she has an active license.

User is also logged into creative cloud with the correct email address.

Checked in the adobe portal that she is registered and has a license for Adobe Pro, but she keeps getting that the trial period is over.
The user had lost her licence, but then it was ordered again and a new license was assigned to her.


Measures attempted so far

 

1. Deleted the Acrobat Pro license and re-entered it on URL https://adminconsole.adobe.com/

 

2. Tried this Adobe tip with no success:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html 

 

Solution 5: Clear the cached licensing information.
Rename the SLCache folder to SLCache-old:
• Windows: \Program Files (x86)\Common Files\Adobe
Solution 6: Delete the sign-in information.
Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm.db file.
• Windows: \Users\<user name>
\AppData\Local\Adobe\OOBE

Solution 7: Delete the licensing information.
Corrupted licensing information can get stuck in our database files. To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old.
• Windows: \ProgramData\Adobe\SLStore

 

Thank you in advance for your quick response in the matter

 

Regards

Kenneth Knudsen
Server og Applikasjonsdrift – Ansattservice
Bergen municipality

 

 

 

    This topic has been closed for replies.

    1 reply

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 7, 2024

    Hi @Kenneth5E9E ,

     

    In which version of Microsoft Windows ate you on?

     

    K
    Kenneth5E9EAuthor
    Participating Frequently
    March 7, 2024

    Windows10 version 22H2 build 19045.4046

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 7, 2024

    ++ Edited reply

     

    If you have Windows 10:

     

    I've observed  that the 64-bit version of Adobe Acrobat that is deployed via Creative Cloud is faulty. I am not saying that ilthis may be your case.

     

    But, other community users that I've helped before with similar issues have reported the same.

     

    Others  have contact Adobe support directly and Adobe  recommended them not installing Acrobat through the Creative Cloud desktop app.

     

    You should not experience the same issue if you download and install a stand-alone version of Adobe Acrobat (preferably the 32-bit version which seems to run better and hassle-free on  Windows 10 boxes).

     

    However, I may be wrong with your particular case. But just for troubleshooting purposes, it may be worth giving it a try to see if the user is able to sign in with the Adobe ID that is associated to that license.

     

    I did forget to ask earlier, Is this happening on an enterprise environment at work? (bulk licensing?)

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