errors during installation adobe acrobat DC (Mac)

I tried fixing permissions on /etc/sudoers and it didn't help. But I did manage to fix the problem:

– try to install and wait for Creative Cloud to fail

– open /tmp in the Finder and located the temporary folder created for Acrobat DC installation (probably the most recently modified folder, with a junk name)

– copy that folder somewhere else (i.e. the desktop) and open the copy

– inside is a disk image called something like 'Acrobat_DC_Web_WWMUI.dmg'

– mount the disk image and run the installer .pkg inside.

I did get an error about CS6 installer not being optimised for the current OS (Mojave) which might or might not be related. And after installation I got a couple of messages about Acrobat controlling Powerpoint etc. My suspicion is that part or all of the installer is too old for Mojave, and the error messages cause Creative Cloud to fail even though they aren't consequential and the software will install if run manually.

I'm still having errors after changing the sudoers file permissions

Foxit reader will get the job done for now, Adobe has left me no choice

I had this same problem too. To get it working I:

1. Uninstalled all other CC apps
2. I used an uninstaller from a backup copy of the application folder to remove Acrobat
3. Creative Cloud still thought Acrobat was installed so I got CC to “uninstall” as well
4. Quit CC
5. Launched CC
6. Installed Acrobat from CC and it installed fine
7. Installed all other apps

Not sure if it was just a fluke, but worked for me.

Actually this issue has only been going on since 2009.. why should Adobe fix it?

I have NEVER been able install Adobe DC and probably will give up again, though Adobe XI is now getting very buggy and unstable with Mojave.. If only Adobe gave a darn...

For anyone else having installation issues, I managed to fix by looking at the file:

/var/log/install.log

and discovered this error:

2019-02-05 12:22:43-05 MacBook-Pro installd[12524]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.4CIFrX/Scripts/com.adobe.acrobat.DC.viewer.app.pkg.MUI.GoarZH

2019-02-05 12:22:44-05 MacBook-Pro installd[12524]: ./postinstall: /tmp/PKInstallSandbox.4CIFrX/Scripts/com.adobe.acrobat.DC.viewer.app.pkg.MUI.GoarZH/postinstall: /private/tmp/PKInstallSandbox.4CIFrX/Scripts/com.adobe.acrobat.DC.viewer.app.pkg.MUI.GoarZH/Tools/mergeplists.py: /usr/bin/python: bad interpreter: No such file or directory

2019-02-05 12:22:44-05 MacBook-Pro installd[12524]: ./postinstall: Could not install PDFAdminSettings

Adobe requires Python 2.7 to be installed in /usr/bin. I previously upgraded to 3.x and for some reason, the original binary was not in the directory. Linking /usr/bin/python2.7 to /usr/bin/python resolved the issue.

ln -s /usr/bin/python2.7 /usr/bin/python

Друзья!
Лично мне помог решить эту проблему вот такой способ:

1. Удалил вручную (руками) папку с испорченными файлами Acrobat Pro из раздела «Программы».

2. Скачал установщик по ссылке: https://cloud.acrobat.com/acrobat 3. Установил заново.

Надеюсь, кому-то помогло.

Привет из России!

Maybe this solution helps you. I had the same problem. Couldn't install Acrobat DC Iva Creative Cloud. Always had "Error 7".

What did I do first?

I had installed Creative Cloud, than Photoshop, than Illustrator and so on. than when it came to Adobe: "Error 7".

Secondly?

Tried installing manually - Didn't work ...

Finally!

Uninstalled Photoshop & Co and! Creative Cloud

Downloaded Acrobat and installed it manually and it works fine.

Than I installed the Creative Cloud and startet downloading Photoshop & Co.

And?!

Everything works fine

Try it

Michael F.

I have found a very easy workaround for the issue.

Create a new "admin User" in system preferences "Users and Groups"

Log out of current user and into new user.

Sign into "Creative Cloud" with your UN and PW

Install the app Ex: Acrobat DC

After install, sign out of the new user and sign back in to the old user.

Launch the app and it should work now.

~Lou

The solution that worked for me with the help of Adobe was to completely remove all CC Apps i.e., run the cleaner tool and then manually delete all remnants of CC files and folders and then reinstall Acrobat DC using a seperate installation file i.e., not the Installer app. After starting Acrobat and checking it was functioning correctly the CC installer app was installed, then I installed the CC Apps e.g., PS, AI, DW etc. now all is working smoothly.

Disappointing to have to do this on a new mac out of the box, apparently it is down to a conflict between Adobe CC Apps.

Hope this helps

Just started my iMac Pro with the goal of reinstalling everything from scratch i.e. 100% clean install to avoid inevitable left overs if restoring from backup... as per the original post (Jan 11, 2018 6:44 AM) I have the same problem ACROBAT DC will not install:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 18.11.20055.0 Acrobat DC/Acrobat DC Installer.pkg_18.011.20055 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer /tmp/3E48C9A8-3E64-4B96-BF90-320179237B91/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Installed all other required CC Apps e.g., Photoshop, Illustrator, InDesign, Dreamweaver, Premiere Pro etc. etc. Problem is I can't activate on the new system because I need to use Acrobat several times on a daily basis. here I am looking a new iMac Pro in the eye, yet I have to turn to the right to use my soon to be decommissioned 2009 iMac for anything Adobe.

I phoned Adobe Support after 90 mins remote support session no result! In fact, I probably have problems I don't know about yet.

After the support tech uninstalled all CC apps I reminded him of my starting goal i.e., that I wanted to completely clean install without any App leftovers. After running the Adobe CC removal tool the tech guided me through several locations in the Library to delete Adobe items still on my system, even then there were left over Adobe files and folders.

The final straw was when the tech wanted to edit the hosts file of my just out of the box iMac Pro in the hope this might allow Acrobat DC to install. I refused, first because the tech wanted to edit the hosts file using the 'Text Edit' app when this should be done using Terminal, second because no quality software should require going to such lengths to be installed.

I was informed the case would be escalated and a higher level tech would call back with a solution based on the documented case history which I haven't had the opportunity to read, speaking of HAVENT'S I have not received the call back I was promised yesterday for the escalation.

In fact, for the past 75 minutes I have been on the phone support queue, during this I have composed this post, upgraded and installed several software packages including MS Office 365 for Mac (seamlessly).

So here we sit waiting for ADOBE to provide a solution for an 8 month (at least) known issue without a solution.

I have to use Acrobat several times daily, so my only option to keep using my 2009 iMac on which Adobe CC is activated. Not Happy Adobe.

No subscriber should have to spend hours/days on something as fundamental as this i.e., install and App on a 100% clean system.

Hopefully, one day, I will receive a call back because it's clear Adobe is not going to answer my 2nd support call that has now been in the queue for 85 minutes. This is a serious dropping of the ball!