exceção de software desconhecida (0xc06d007e)

Question

Agradecia se alguém pudesse ajudar com este aviso do acrobat reader cada vez que abro um pdf

Helena_Ribeiro1434 · Accepted Answer

Muito obrigada pela ajuda. Resultou ☺️Helena Ribeiro

Meenakshi_Negi · Answer

Thank you for reaching out, and sorry about the trouble.

As you get the error message, please try the following suggestions:

- Close Acrobat Reader completely. Open Task Manager (Ctrl + Shift + Esc), and end any processes named AcroCEF.exe or RdrCEF.exe.

- Uninstall the application and run the cleaner tool.

- Move the contents of your Adobe Acrobat cache folders to a different location. You may look in the following locations:

C:\\Users\"your current user account name"\AppData\Local\Adobe
C:\\Users\"your current user account name"\AppData\Local\LocalLow\Adobe <<<---AcroCEF cache is here
C:\\Users\"your current user account name"\AppData\Local\Roaming\Adobe <<<---Acrobat Preferences and User preferences here

- Reboot the machine after that.

- Now reinstall the application from the following page: Acrobat Reader Installer.

Let us know how it goes.

Thanks,

Meenakshi

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