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Participant
June 27, 2025
Answered

exceção de software desconhecida (0xc06d007e)

  • June 27, 2025
  • 1 reply
  • 293 views

Agradecia se alguém pudesse ajudar com este aviso do acrobat reader cada vez que abro um pdf

Correct answer Helena_Ribeiro1434
Muito obrigada pela ajuda. Resultou ☺️



Helena Ribeiro

1 reply

Meenakshi_Negi
Legend
June 27, 2025

Hi Helena_Ribeiro1434,

 

Thank you for reaching out, and sorry about the trouble.

 

As you get the error message, please try the following suggestions:

 

- Close Acrobat Reader completely. Open Task Manager (Ctrl + Shift + Esc), and end any processes named AcroCEF.exe or RdrCEF.exe.

- Uninstall the application and run the cleaner tool.

- Move the contents of your Adobe Acrobat cache folders to a different location. You may look in the following locations:

  • C:\\Users\"your current user account name"\AppData\Local\Adobe
  • C:\\Users\"your current user account name"\AppData\Local\LocalLow\Adobe   <<<---AcroCEF cache is here
  • C:\\Users\"your current user account name"\AppData\Local\Roaming\Adobe   <<<---Acrobat Preferences and User preferences here

- Reboot the machine after that.

- Now reinstall the application from the following page: Acrobat Reader Installer.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Helena_Ribeiro1434AuthorCorrect answer
Participant
June 27, 2025
Muito obrigada pela ajuda. Resultou ☺️



Helena Ribeiro