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defaultbyunrtfmjwih
Participant
April 28, 2021
Answered

“Exception processing message 0xc0000139 unexpected parameters” (QuickBooks) [2021]

  • April 28, 2021
  • 12 replies
  • 151804 views

"Exception processing message 0xc0000139 unexpected parameters"

Kann mir hier jemand helfen ?

This topic has been closed for replies.
Correct answer Computer3560231378nz

We just started getting 0xc0000139 two weeks ago on windows 11 fully updated on 23h2 and qb pro 2023 desktop version. Found out that when Quickbooks is open at the login for the company, while then trying to open a pdf press ctrl P we will get the error 0xc0000139. Once we login into Quickbooks company we can open pdfs in adobe acrobat and ctrl p works without any errors. I hope this helps someone.

12 replies

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ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 29, 2021

++In addition to Amal's guidance,

 

Even though these type of processing error messages can manifest in both Micrososft Windows and macOS families of operating systems, I am almost sure this one is rooting out of a Windows box.

 

The uninstalling and reinstallation of Acrobat Pro DC may fix the problem, but if that doesn't work, you may need to do a backup of all your important data and completely uninstall and reinstall the operating system and pay close attention to how your hardware drivers are installed.

 

You may need to provide more information, like for example, did you performed a recent update of the operating system, are there any new hardware that you have installed in that computer (network cards, video graphics adapter, external usb drives, external monitor, etc.)?

 

A  reinstalltion of a peripheral driver could also resolve the issue, if that is the root of the problem.

 

Are you saving your PDFs to an external USB device? A mapped network drive perhaps?

 

 

M
Manuel27083240aw0u
Participant
November 11, 2022

Are you Trolling us ?  Uninstalling and reinstalling Adobe Acrobat reader does work but the issue returns.  You want us to Reinstall the operating system for everyone that gets that error?   ADOBE NEEDS TO FIX THIS

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 11, 2022

    What did you mean by trolling?

     

    How does trolling is even related to this topic?

     

    People go to places like Best Buy and hire Computer Geeks On-Site: $200 for the first hour and $25 for every additional 15 minutes. Remote: $100/Hour

     

    And they are OK paying those rates just to have a complete stranger to wipe off the entire hard drive and install a fresh copy of the operating system on it.

     

    Not to mention that the owner of the computer device is solely responsible for backing up their own data and will not hold liable the computer service entity for loosing their data.

     

    In addition, although there are many more elegant ways to troubleshoot software, the point is that I've seen users come to the forums many times to complain about stuff that goes wrong with Acrobat without providing straight answers on what they've done with their computers to begin with  (nor providing error logs, for example).

     

    So, generalising like Adobe need to fix this or Adobe need to fix that, doesn't even meet the first standard in how to analyze a computer issue.

     

    But in any case, even though I share your frustration, the suggestions that I bulleted below are the most basic of all PC repair and troubleshooting activities that they will teach you on any  CompTIA certification path, for example (or a through any computer degree issued at a  business institute, a university or in college).

     

    And I am sharing  a suggestion COMPLETELY FREE OF CHARGE as a voluntary contribution to all the complaining users (like yourself) to go ahead and:

     

    • back up important data

     

    • UNINSTALL THE OPERATING SYSTEM COMPLETELY (I did not say reinstall it)

     

    •  properly setup and configure a fresh installation of the faulty operating system 

     

    • test for the integrity of the fresh operating system installation against the faulty integration of the Adobe Acrobat software (or any other apps or programs that interact with it)

     

    • AND REPORT BACK WITH NO NONSENSE FEEDBACK TO SEE IF THAT RESOLVES THE ISSUE OR NOT

     

     

     

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 29, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble. As described you are getting the error 'Exception processing message 0xc0000139 unexpected parameters'

     

    Would you mind sharing the workflow/steps you are doing that leads you to this error message?

     

    What is the version of the Adobe Acrobat/Reader Dc you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

     

    Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and reboot the computer once.  Also, please try to repair the installation of Adobe Acrobat/Reader DC application (Win Only) Go to Help > Repair Installation and reboot the computer once.

     

    You may also check out the similar discussion https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-search-find-functionality-crtr-f-does-not-work-anymore/m-p/10561941 and see if that helps.

     

    Regards

    Amal

      T
      Tracy24781472eqwl
      Participant
      June 8, 2022

      We are experiencing this issue on Windows 10 Pro and Windows 11 Pro workstations that don't have QB open.  Installed on the WS but not open and running.  Reboot doesn't change anything.  This is an ongoing issue.  We are looking to replace Docusign with Adobe on 100 PC's but this error is a roadblock for that.  It needs to be fixed by Adobe before we sign up for thousands of $$$ of services.  Very frustrating.

      C
      CoolTooler007
      Participating Frequently
      September 29, 2022

      I found a fix for anyone else having this issue.

      First you have to uninstall Adobe.

      Then I found this version to install: 

      https://get.adobe.com/reader/enterprise/ .

      You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

      How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

      Automatic Updates - Adobe Acrobat and Reader

      I don't know why this is the only version of Adobe that will work with Quickbooks. 

      Hope this can help anyone else in the same mess I'm in. 

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