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“Exception processing message 0xc0000139 unexpected parameters” (QuickBooks) [2021]

Forum|Forum|4 years ago
April 28, 2021
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"Exception processing message 0xc0000139 unexpected parameters"

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Correct answer Computer3560231378nz

We just started getting 0xc0000139 two weeks ago on windows 11 fully updated on 23h2 and qb pro 2023 desktop version. Found out that when Quickbooks is open at the login for the company, while then trying to open a pdf press ctrl P we will get the error 0xc0000139. Once we login into Quickbooks company we can open pdfs in adobe acrobat and ctrl p works without any errors. I hope this helps someone.

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ls_rbls

Community Expert

++In addition to Amal's guidance,

Even though these type of processing error messages can manifest in both Micrososft Windows and macOS families of operating systems, I am almost sure this one is rooting out of a Windows box.

The uninstalling and reinstallation of Acrobat Pro DC may fix the problem, but if that doesn't work, you may need to do a backup of all your important data and completely uninstall and reinstall the operating system and pay close attention to how your hardware drivers are installed.

You may need to provide more information, like for example, did you performed a recent update of the operating system, are there any new hardware that you have installed in that computer (network cards, video graphics adapter, external usb drives, external monitor, etc.)?

A reinstalltion of a peripheral driver could also resolve the issue, if that is the root of the problem.

Are you saving your PDFs to an external USB device? A mapped network drive perhaps?

B

BS@IG

Participating Frequently

I have replaced the PC with a new one so the Operating system is fresh. All of the Drivers are current. I have updated to Adobe Acrobat DC 21.007.20095.

And yet, if QuickBooks is open I am unable to type text into a PDF. If I close QuickBooks, I am able to type again in the PDF. I can re-open QuickBooks and everything works for a few hours and then the error returns.

I am saving the PDF files to Dropbox.

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Windows - Entry Point Not Found
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Exception Processing Message 0xc0000139 - Unexpected parameters
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OK
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Amal.

Legend

Hi there

We are sorry to hear that. Could you please try uninstalling and reinstalling Adobe Acrobat DC and try again.

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know if you experience any trouble and need more help.

Regards

Amal

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting the error 'Exception processing message 0xc0000139 unexpected parameters'

Would you mind sharing the workflow/steps you are doing that leads you to this error message?

What is the version of the Adobe Acrobat/Reader Dc you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and reboot the computer once. Also, please try to repair the installation of Adobe Acrobat/Reader DC application (Win Only) Go to Help > Repair Installation and reboot the computer once.

You may also check out the similar discussion https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-search-find-functionality-crtr-f-does-not-work-anymore/m-p/10561941 and see if that helps.

Regards

Amal

W

WendiT95

Participant

I think I narrowed down when I started getting this error.

I had Windows 10, Quickbooks Desktop Pro 2023, Office 260 and my adobe subscription all loaded on my computer 2 days ago.

Quickbooks and adobe were playing well together (what a treat and relief that was).

Today I tried to email an invoice to a customer from inside Quickbooks and QB required I set up "enhanced security in Gmail for QuickBooks desktop". According to QB "help" they stopped supporting emails without this enhanced security on May 30, 2022 - right around when I started getting this "Exception processing message 0xc0000139 unexpected parameters" error on my old computer.

Sure enough, when I did all the Quickbooks requirements for enhanced security, suddenly I started getting that error in adobe documents on this new computer. Arggh...

I don't know how to fix it, but I am pretty sure I now know how to (re)create it.

Now I don't even know who to ask about it: QuickBooks/Intuit? Adobe? Google/gmail?

I hope this contributes to diagnosing and finding an actual permanent fix for this debilitating issue.

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stevepaulquinn

Participating Frequently

Hi WendiT95

This is a really helpful post. What an interesting journey this issue has taken many of us. I've been watching this issue for over 1 year for a customer. Like you, I suspect it's a complicated answer as it involves either or both Microsoft/Adobe at least. There are many who have reported this same error who are NOT using Quickbooks which is very interesting.

If you are interested in joining the party, you will find way below in this thread comments on how to post some log files to the Adobe Developers. If you can recreate this issue, you might be able to reveal something that is yet to be discovered.

Take care

Steve Quinn

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