“Exception processing message 0xc0000139 unexpected parameters” (QuickBooks) [2021]

[defaultbyunrtfmjwih]

"Exception processing message 0xc0000139 unexpected parameters"

Kann mir hier jemand helfen ?

[ls_rbls]

Sometimes, obfuscating the user agent in your web browser will do the trick.

Or you may also try with a different web browser.

Ensure that the download link is legitimate.

[CoolTooler007]

I'm positive this isn't the 32 Bit version. I actually haven't had any issues with Adobe since disabled all of the updates on Adobe. The external link is legitimate and it is directly from the Adobe website. I haven't had anymore issues with Adobe since September and it was only when Quickbooks was open.  I don't think the version of Adobe matters, I think it has something to do with the Automatic Updates. The issue only arises when the automatic updates are enabled. 

[ls_rbls]

do you mind sharing which download link are you using and which web browser?

[stevepaulquinn]

What a poop show this is.  I hope you are NOT right

If it's true that an enabled Adobe Updates mechanism updates files that are not reflected in the current installed version then we are all toast as we have no clue what version we are running.

Out of curiosity, can you show me your Control Panel, Programs and Features interface?  It too shows the version and architecture.

[CoolTooler007]

I hope i'm not right but I have two computers that have had the same issue and my desktop has had this issue twice. The issue always starts after an automatic update. Ever since I disabled Automatic Updates, it hasn't had any issues, Now, the crazy thing is that I can manually update Adobe and its fine.

[stevepaulquinn]

I dont know if it will help others but you are certainly running the 32 Bit version

I don't have a system experiencing the problem and I'm not going to torture my busy accountant customer with log collection and troubleshooting process

Since you do have a system experiencing the problem, I hope you have the time to create logs and communicate them with Adobe.  I've reposted the instructions earlier in this insanely long thread

Thanks

[CoolTooler007]

After some more digging I did find and confirm that this is the 32 Bit version of Adobe. I also decided to test which version works with Quickbooks to make sure. I uninstalled what I currently had on my desktop and installed the 64 Bit. I checked for the error and sure enough, if I have Quickbooks open, Adobe doesn't function correctly. So I uninstalled the 64 and reinstalled the 32 and no error. I still have to disable the auto updates because once Adobe updates, it installs the 64 Bit and I will get the error again. 

[stevepaulquinn]

Interesting.  We now have 2 variables, the Acrobat Reader Version and the CPU Architecture.

Can you please repeat the experiment with this workflow and get back to us?  It's not clear what version you are now running.

Uninstall Acrobat Reader whatever version you have

Download and install the 32 Bit variant of the latest version (2022.003.20282)

Turn off Automatic update

Test lots

Drink Egg Nog

[CoolTooler007]

I am running the newest version of Adobe now. I came to the conclusion that it doesn't matter what version you are running since everytime I had to reinstall it, I would end up with the new version but in 32 Bit. 

[stevepaulquinn]

I hope your 32 bit solution/workaround helps others.  Great job 

[MyForumName2]

Thank you so much! I tried everything and your solution was the ONLY one that worked. 

[SM Kaplan]

Jason- your fix was the ONLY one that actually worked.

Thank you!!

[David21822389epbu]

I have bumped into this issue with a customer, and here are my findings on this particular case.

I ran the PDF repair from the Quickbooks hub tool, and it did not fix; I did not restart the computer after the fix.

But I have realized the crash only happens when using Ctrl+C and not when right-clicking and clicking Copy.

Or open your PDFs with Chrome or Edge.

[CoolTooler007]

I had an issue with the Ctrl+ any shortcut letter. I would get the exception error. I also did the Hub Tool but it never fixed the problem. I just found out that I've been running the 32 Bit version of  Adobe and it's the only thing that stopped the error. It seems like the 64 Bit version of Adobe isn't functioning correctly with some users. Ever since I installed the 32 Bit version and disabled ALL automatic updates my issue has disappeard. If you don't disable automatic updates, Adobe will install the 64 Bit version when it updates and the problem will start again. I dont know if this will help you but i've been working with it fine for the last couple of months, no error messages and I can use the shortcut keys while QB & Adobe are open.

[David21822389epbu]

may I ask what version of QuickBooks you are running?

[CoolTooler007]

Enterprise Solutions 22.0 Desktop

[Serene_nature15C3]

Hi @CoolTooler007 

We are sorry for the delayed response.

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage? Please upload the logs to the cloud storage, create the link, and share that link with us for further investigation.

Regards

Amal

[Serene_nature15C3]

Hi @CoolTooler007 

We are waiting for your response. Kindly share the required logs so that we can isolate the issue for the fix.

Regards

Amal

[CoolTooler007]

Hello Amal,

Please let me know if the Dropbox link below works:

https://www.dropbox.com/sh/tzi6hfm352fhqwt/AADZ2pDQpj3k3ZvPr6IkkP3_a?dl=0
Thank you!

[Serene_nature15C3]

Hi @CoolTooler007 

Thanks for sharing the logs. I have forwarded the same to our engineering team for review.

I will share the update as soon as we get any information.

Regards

Amal

[Madeline26785895dwxf]

I've tried this, and while it works a little bit, I eventually get the error message again. Has anyone else still had issues with this? Unfortunately, closing QuickBooks is not realistic. 

[Michael En]

I do not have QuickBooks and I get the same message "exception processing message 0xc0000139".

[CoolTooler007]

Have you tried uninstalling the 64 Bit version of Adobe and using the 32 Bit instead? It's the only one that has worked for me. I haven't had the issue in months. Just make sure you remove all the automatic updates. Once Adobe updates, it install the 64 Bit version on your computer and it will start having the same issue. 

[Serene_nature15C3]

[Edited]

Hi @CoolTooler007 

Our engineering team is looking into this issue and would require a small video recording of the steps you are doing and getting this error message.

Also, please check if you are getting similar issues with any other software.

Waiting for your reply

Regards

Amal

[michaeln23217049]

Amal, the video recording is attached.