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Exception processing message 0xc0000139 unexpected parameters

New Here ,
Apr 28, 2021 Apr 28, 2021

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Kann mir hier jemand helfen ?

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Scan documents and OCR

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correct answers 2 Correct answers

Adobe Employee , Nov 09, 2021 Nov 09, 2021

Hi there

 

We are sorry to hear that. Could you please try uninstalling and reinstalling Adobe Acrobat DC and try again.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

 

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New Here , Jun 13, 2022 Jun 13, 2022

So i figured i would post my fix for this, because i had tried everything in this thread and nothing worked.  This will only work for people that are getting this error message while using Quickbooks desktop.  I believe QB is the problem.  Anyways,

follow this link and get QB tool hub and use the Print and PDF Repair tool.  IT WORKS!!!! 

Quickbooks Print and PDF Repair Tool 

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi Jane

 

Hope you are doing well and sorry to hear that. Have you tried the steps share in the correct answer shared earlier?

 

Also, try updating the computer OS to the recent version and check for any missing/pending updates, you may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

~Amal

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Community Beginner ,
Sep 29, 2022 Sep 29, 2022

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I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install: 

https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

Automatic Updates - Adobe Acrobat and Reader

I don't know why this is the only version of Adobe that will work with Quickbooks. 

Hope this can help anyone else in the same mess I'm in. 

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Interesting!

 

Thank you for sharing this solution.

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New Here ,
Jul 30, 2022 Jul 30, 2022

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this was so helpful.  I kept getting this message when I wasn't even in QB Desktop, but had it open on my desktop in the background.  Once I closed QB desktop, I could password protect another document.

 

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Had the same issues as everyone else. Did the classic uninstall / install of Acrobat Reader -- still had the error messages. Ran the QB repair tool and Poof! Works perfect now.  Thanks!

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New Here ,
Oct 12, 2022 Oct 12, 2022

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this fixed the problem only until the next time I have to restart QB.  How in all of this time is there not a real solution from Adobe. 

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Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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Hi there. I had this issue for about 6 months after I installed Windows 11. The following is the only thing that has worked for me so far:

 

I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install: 

https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

Automatic Updates - Adobe Acrobat and Reader

I don't know why this is the only version of Adobe that will work with Quickbooks. 

 

You have to make sure that you DO NOT have automatic updates set up because once Adobe updates to the newer versions, you can't use QB and Adobe at the same time.

 

I hope this helps. Good luck!

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Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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Hi CoolTooler007

 

Thanks for your contribution to this thread.  Can you please tell us all the Adobe version you find is working

 

A screen shot from Help, About Adobe Acrobat Reader would be really helpful

 

Take care

 

Steve

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