Copy link to clipboard
Copied
Kann mir hier jemand helfen ?
Hi there
We are sorry to hear that. Could you please try uninstalling and reinstalling Adobe Acrobat DC and try again.
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Let us know if you experience any trouble and need more help.
Regards
Amal
So i figured i would post my fix for this, because i had tried everything in this thread and nothing worked. This will only work for people that are getting this error message while using Quickbooks desktop. I believe QB is the problem. Anyways,
follow this link and get QB tool hub and use the Print and PDF Repair tool. IT WORKS!!!!
I can confirm that running the quickbooks print and pdf repair tool worked best to fix this issue.
Copy link to clipboard
Copied
I understand why someone thinks he's getting trolled with this post. It's because we're told fix it this way, reinstall etc. then the problem comes right back.
Copy link to clipboard
Copied
There are several other posts about this problem. The one that worked for me and my Windows 10 is closing Quickbooks. Much easier than reinstalling.
Copy link to clipboard
Copied
So i figured i would post my fix for this, because i had tried everything in this thread and nothing worked. This will only work for people that are getting this error message while using Quickbooks desktop. I believe QB is the problem. Anyways,
follow this link and get QB tool hub and use the Print and PDF Repair tool. IT WORKS!!!!
Copy link to clipboard
Copied
I have been getting this message for over a year. I pay for the subscription every month and have done some of the troubleshooting mentioned here but it is still unresolved. Support is not helping me as they don't answer the question and tell me it is my computer problem. Why is Adobe the only program I have a problem with on this computer? I am so tired of the blame game. It happens whether I have QB running or not. It happens in every single PDF I open, and then I can't get it closed, so it is not QB. I just opened an email pdf attachment from one of my vendors that definitely does not use QB just to print it out. Got the error message and couldn't get out. I continued to press the X key countless times and kept getting the stupid message. It finally closed. Now it is past 4:30 and the vendor I needed to get back to is gone for the day. Adobe, get this fixed. I am so frustrated. I wouldn't recommend Adobe to anybody until this is fixed as it seems I am not the only one and it has gone on for others as long as it has for me.
Copy link to clipboard
Copied
Hi Jane
Hope you are doing well and sorry to hear that. Have you tried the steps share in the correct answer shared earlier?
Also, try updating the computer OS to the recent version and check for any missing/pending updates, you may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.
~Amal
Copy link to clipboard
Copied
I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install:
https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe:
How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos
Automatic Updates - Adobe Acrobat and Reader
I don't know why this is the only version of Adobe that will work with Quickbooks.
Hope this can help anyone else in the same mess I'm in.
Copy link to clipboard
Copied
Interesting!
Thank you for sharing this solution.
Copy link to clipboard
Copied
this was so helpful. I kept getting this message when I wasn't even in QB Desktop, but had it open on my desktop in the background. Once I closed QB desktop, I could password protect another document.
Copy link to clipboard
Copied
Had the same issues as everyone else. Did the classic uninstall / install of Acrobat Reader -- still had the error messages. Ran the QB repair tool and Poof! Works perfect now. Thanks!
Copy link to clipboard
Copied
this fixed the problem only until the next time I have to restart QB. How in all of this time is there not a real solution from Adobe.
Copy link to clipboard
Copied
Hi there. I had this issue for about 6 months after I installed Windows 11. The following is the only thing that has worked for me so far:
I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install:
https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe:
How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos
Automatic Updates - Adobe Acrobat and Reader
I don't know why this is the only version of Adobe that will work with Quickbooks.
You have to make sure that you DO NOT have automatic updates set up because once Adobe updates to the newer versions, you can't use QB and Adobe at the same time.
I hope this helps. Good luck!
Copy link to clipboard
Copied
Hi CoolTooler007
Thanks for your contribution to this thread. Can you please tell us all the Adobe version you find is working
A screen shot from Help, About Adobe Acrobat Reader would be really helpful
Take care
Steve
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Thanks CoolTooler007. You rock.
Copy link to clipboard
Copied
Hi CoolTooler007. I just checked mine which I'm sure my problematic customer is also running
Interestingly it's 64 Bit while your's may not be
Copy link to clipboard
Copied
This is the install on my computer. I think whatever happens thats causing this issue has something to do with the updates. Once I removed automatic updates all around, my Adobe hasn't had any issues. But you have to disable automatic updates even on the back end.
Copy link to clipboard
Copied
Hi CoolTooler007
I'm a little confused
Your original "About Acrobat Reader DC" is 2022.002.20191
You are now pointing us to the recent installer 2022.003.20282
I suspect you have installed 2022.002.20191 32 Bit
Below for example is a screenshot of the current downloader revealing both a 32 Bit and 64 Bit variant
Please confirm again what version number and architecture 32 Bit or 64 Bit version you considering to be stable on your system
Thanks
Take care
Steve Quinn
Copy link to clipboard
Copied
When you choose the Windows 11 operating system, it doesn't give you the option of choosing 64 or 32 Bit from the Version drop down menu.
Copy link to clipboard
Copied
It does for me 🙂
Copy link to clipboard
Copied
That's strange...I wonder mine doesn't give me both options.
Copy link to clipboard
Copied
Are you perhaps checking from a 32 bit Windows machine?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Nice machine. So weird.
Either way the version of Acrobat Reader you are NOT having issues with is 2022.002.20191
and
I think you are running the 32 Bit version, not 64 Bit.
I hope you agree and this helps others
Copy link to clipboard
Copied
Sometimes, obfuscating the user agent in your web browser will do the trick.
Or you may also try with a different web browser.
Ensure that the download link is legitimate.
Copy link to clipboard
Copied
I'm positive this isn't the 32 Bit version. I actually haven't had any issues with Adobe since disabled all of the updates on Adobe. The external link is legitimate and it is directly from the Adobe website. I haven't had anymore issues with Adobe since September and it was only when Quickbooks was open. I don't think the version of Adobe matters, I think it has something to do with the Automatic Updates. The issue only arises when the automatic updates are enabled.