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Exception processing message 0xc0000139 unexpected parameters

New Here ,
Apr 28, 2021 Apr 28, 2021

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Kann mir hier jemand helfen ?

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Scan documents and OCR

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correct answers 3 Correct answers

Adobe Employee , Nov 09, 2021 Nov 09, 2021

Hi there

 

We are sorry to hear that. Could you please try uninstalling and reinstalling Adobe Acrobat DC and try again.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

 

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New Here , Jun 13, 2022 Jun 13, 2022

So i figured i would post my fix for this, because i had tried everything in this thread and nothing worked.  This will only work for people that are getting this error message while using Quickbooks desktop.  I believe QB is the problem.  Anyways,

follow this link and get QB tool hub and use the Print and PDF Repair tool.  IT WORKS!!!! 

Quickbooks Print and PDF Repair Tool 

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New Here , Nov 13, 2023 Nov 13, 2023

I can confirm that running the quickbooks print and pdf repair tool worked best to fix this issue. 

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New Here ,
Nov 14, 2023 Nov 14, 2023

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LATEST

I understand why someone thinks he's getting trolled with this post. It's because we're told fix it this way, reinstall etc. then the problem comes right back.

 

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New Here ,
Apr 19, 2022 Apr 19, 2022

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There are several other posts about this problem. The one that worked for me and my Windows 10 is closing Quickbooks. Much easier than reinstalling. 

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New Here ,
Jun 13, 2022 Jun 13, 2022

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So i figured i would post my fix for this, because i had tried everything in this thread and nothing worked.  This will only work for people that are getting this error message while using Quickbooks desktop.  I believe QB is the problem.  Anyways,

follow this link and get QB tool hub and use the Print and PDF Repair tool.  IT WORKS!!!! 

Quickbooks Print and PDF Repair Tool 

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New Here ,
Jun 13, 2022 Jun 13, 2022

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I have been getting this message for over a year.  I pay for the subscription every month and have done some of the troubleshooting mentioned here but it is still unresolved.  Support is not helping me as they don't answer the question and tell me it is my computer problem.  Why is Adobe the only program I have a problem with on this computer?  I am so tired of the blame game.  It happens whether I have QB running or not.  It happens in every single PDF I open, and then I can't get it closed, so it is not QB.  I just opened an email pdf attachment from one of my vendors that definitely does not use QB just to print it out.  Got the error message and couldn't get out.  I continued to press the X key countless times and kept getting the stupid message.  It finally closed.  Now it is past 4:30 and the vendor I needed to get back to is gone for the day.  Adobe, get this fixed.  I am so frustrated.  I wouldn't recommend Adobe to anybody until this is fixed as it seems I am not the only one and it has gone on for others as long as it has for me.

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Adobe Employee ,
Jun 14, 2022 Jun 14, 2022

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Hi Jane

 

Hope you are doing well and sorry to hear that. Have you tried the steps share in the correct answer shared earlier?

 

Also, try updating the computer OS to the recent version and check for any missing/pending updates, you may also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

~Amal

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Explorer ,
Sep 29, 2022 Sep 29, 2022

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I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install: 

https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

Automatic Updates - Adobe Acrobat and Reader

I don't know why this is the only version of Adobe that will work with Quickbooks. 

Hope this can help anyone else in the same mess I'm in. 

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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Interesting!

 

Thank you for sharing this solution.

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New Here ,
Jul 30, 2022 Jul 30, 2022

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this was so helpful.  I kept getting this message when I wasn't even in QB Desktop, but had it open on my desktop in the background.  Once I closed QB desktop, I could password protect another document.

 

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Had the same issues as everyone else. Did the classic uninstall / install of Acrobat Reader -- still had the error messages. Ran the QB repair tool and Poof! Works perfect now.  Thanks!

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New Here ,
Oct 12, 2022 Oct 12, 2022

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this fixed the problem only until the next time I have to restart QB.  How in all of this time is there not a real solution from Adobe. 

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Explorer ,
Oct 12, 2022 Oct 12, 2022

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Hi there. I had this issue for about 6 months after I installed Windows 11. The following is the only thing that has worked for me so far:

 

I found a fix for anyone else having this issue. First you have to uninstall Adobe, I used Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html . Then I found this version to install: 

https://get.adobe.com/reader/enterprise/ . You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

Automatic Updates - Adobe Acrobat and Reader

I don't know why this is the only version of Adobe that will work with Quickbooks. 

 

You have to make sure that you DO NOT have automatic updates set up because once Adobe updates to the newer versions, you can't use QB and Adobe at the same time.

 

I hope this helps. Good luck!

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Explorer ,
Oct 12, 2022 Oct 12, 2022

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Hi CoolTooler007

 

Thanks for your contribution to this thread.  Can you please tell us all the Adobe version you find is working

 

A screen shot from Help, About Adobe Acrobat Reader would be really helpful

 

Take care

 

Steve

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Explorer ,
Dec 16, 2022 Dec 16, 2022

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Screenshot_20221216_113040.png

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Explorer ,
Dec 16, 2022 Dec 16, 2022

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Thanks CoolTooler007.  You rock.

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Explorer ,
Dec 16, 2022 Dec 16, 2022

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Hi CoolTooler007.  I just checked mine which I'm sure my problematic customer is also running

 

Interestingly it's 64 Bit while your's may not be

 

stevepaulquinn_0-1671236123862.png

 

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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Screenshot_20221220_043948.png

 This is the install on my computer. I think whatever happens thats causing this issue has something to do with the updates. Once I removed automatic updates all around, my Adobe hasn't had any issues. But you have to disable automatic updates even on the back end.

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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Hi CoolTooler007

 

I'm a little confused

Your original "About Acrobat Reader DC" is 2022.002.20191
You are now pointing us to the recent installer 2022.003.20282

 

I suspect you have installed 2022.002.20191 32 Bit

 

Below for example is a screenshot of the current downloader revealing both a 32 Bit and 64 Bit variant

 

stevepaulquinn_0-1671573313549.png

 

Please confirm again what version number and architecture 32 Bit or 64 Bit version you considering to be stable on your system

 

Thanks

 

Take care

 

Steve Quinn

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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When you choose the Windows 11 operating system, it doesn't give you the option of choosing 64 or 32 Bit from the Version drop down menu. 

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Explorer ,
Dec 20, 2022 Dec 20, 2022

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It does for me 🙂

 

stevepaulquinn_0-1671575021872.png

 

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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That's strange...I wonder mine doesn't give me both options. 

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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Are you perhaps checking from a 32 bit Windows machine?

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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Screenshot_20221221_042941.png

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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Nice machine.  So weird.

 

Either way the version of Acrobat Reader you are NOT having issues with is 2022.002.20191

and

I think you are running the 32 Bit version, not 64 Bit.

 

I hope you agree and this helps others

 

 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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Sometimes, obfuscating the user agent in your web browser will do the trick.

 

Or you may also try with a different web browser.

 

Ensure that the download link is legitimate.

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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I'm positive this isn't the 32 Bit version. I actually haven't had any issues with Adobe since disabled all of the updates on Adobe. The external link is legitimate and it is directly from the Adobe website. I haven't had anymore issues with Adobe since September and it was only when Quickbooks was open.  I don't think the version of Adobe matters, I think it has something to do with the Automatic Updates. The issue only arises when the automatic updates are enabled. 

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