I am using the Adobe Acrobat export PDF utility. I am using the web app which is in
documentcloud.adobe.com
I am paid subscriber to the service which allows me to upload a Chinese PDF and convert this to a word document. This used to work perfectly. I always make sure I export to the traditional Chinese.
Lately the conversion utility only export half of the charactures. Below is a screen shot. The file on the left is the original PDF. The right is the web app export. As you can see lots of missing characters. I contact support with no avail. They recommended to post it here. I tried multiply files including those which used to work.
Is this the right way to get help from adobe?
AdChoices
