Extract PDF Portfolio: Inconsistent Interface Across Users

[fire_water]

Hi,

We are noticing inconsistent user interfaces when extracting files from a PDF Portfolio. For example, I see a "Choose Folder for Extracted Files" window:

And another user sees a "Browse for Folder" window:

We are both connected to the same Windows server (Windows Server 2012 R2) via Remote Desktop and using the same version of Acrobat on the server:

I want to apply the "Choose Folder for Extracted Files" style of window to all users of Acrobat.

Thanks for your help.

[MeenakshiNegi]

Hi fire_water,

Thank you for reaching out.

This seems to be weird behavior. We have checked at our end, and it shows the Browse for folder window.

We will check with the team for more information on this and will update you. It may take some time.

We appreciate your patience.

Thanks,

Meenakshi