Fail to create pdf

Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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When I try to create a pdf from the print menu, it fails. Have had Support from Adobe, but they haven't solved it yet. 
I choose "Adobe PDF" and press "Print", choose a filename and press "save". A box appears saying "creating Adobe PDF"

 

MichaelW23955381s77i_0-1661254496731.png

 

And nothing happends... Please help!

 

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs , General troubleshooting

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correct answers 1 Correct answer

Community Beginner , Aug 31, 2022 Aug 31, 2022

Hi Amal and thanks for your support. 

Actually I spoke to the Adobe support team and they helped me with screen sharing. The problem was solved by uninstalling the 64 bit version and installing the 32 bit version. Works well now!

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Adobe Employee ,
Aug 23, 2022 Aug 23, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that helps.

 

Regards

Amal

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Hi Amal and thanks for your reply. 

My issue is not with Office, or it might be, but I'm not using office when this occurs. 

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Adobe Employee ,
Aug 28, 2022 Aug 28, 2022

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Hi there

 

Would you mind sharing the version of the Application and the OS you are using? To check the version of the application go to Help > About Acrobat and make sure you have the recent version 22.2.20191 installed. Go to Help > Check for updates and reboot the computer and check.

 

Also, try to with a different file and check. It would be very helpful if you can share a small video recording of the steps you are doing and the issue you are experiencing for a better understanding.

 

~Amal

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Community Beginner ,
Aug 31, 2022 Aug 31, 2022

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Hi Amal and thanks for your support. 

Actually I spoke to the Adobe support team and they helped me with screen sharing. The problem was solved by uninstalling the 64 bit version and installing the 32 bit version. Works well now!

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