Failure to extend maintenance on Acrobat

Forum|Forum|4 years ago
February 18, 2022
3 replies
899 views

The maintenace contract on Acrobat ran out and I went through the process of extending it, includine payment in full. But I still get a note that I need to extend maintenance every time I use the app. What gives?

Install update and subscribe to Acrobat

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Dave__M

Community Expert

I'm not familiar with (and very skeptical) about an Adobe Maintenance Contract. I'd be very cautions about this.

My best,

Dave

T

Test Screen Name

Legend

The puzzle is that Acrobat does not have maintenance. It has a subscription. This is why I asked for a screen shot of the message, so we can figure out what is going on.

I wonder if you can share the email you were communicating with, when you got the new activation code? This may help us understand who you were dealing with.

T

Test Screen Name

Legend

Please give a screen shot showing the message (make sure to remove any personal info, Adobe ID etc.)

H

Harold23228024lv6oAuthor

Participant

I received a URL to download a new version of Adobe with an activation code. I replaced my version with the new one, but was unable to activate it. I was sent yet another code, but that also failed. Now, after paying for the extension of maintenance in full, I no longer have a working version of actobat which I had before all this started. I sent two messages to this effect with no reply other than this question about how satisfied I am. Guess...

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