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H
H2OSusana
Participating Frequently
October 9, 2018
Answered

Faulting application AdobeCollabSync.exe

  • October 9, 2018
  • 3 replies
  • 17076 views

When the computer starts or when opening Acrobat DC the Adobe Collaboration Synchronization fails. How do I fix it or stop it? I have run the repair with negative results.  Here is the error:

Faulting application name: AdobeCollabSync.exe, version: 19.8.20071.41678, time stamp: 0x5ba3178d

Faulting module name: AdobeCollabSync.exe, version: 19.8.20071.41678, time stamp: 0x5ba3178d

Exception code: 0xc0000005

Fault offset: 0x00221cd1

Faulting process id: 0xc88

Faulting application start time: 0x01d45fcb85fff1fe

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe

Please advise, Thanks.

This topic has been closed for replies.
Correct answer Adorobat

Hi Ivan,

Could you try removing Acrobat using cleaner tool found here:  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart the computer and then reinstall Acrobat from here - Download and install Acrobat DC subscription

Reboot the machine once again and check?

If issue still persists, try replicating the issue into new admin account and check. Please refer to the following forum thread discussing the similar issue:

AdobeCollabSync.exe error in Acrobat

Thanks,

Shivam

3 replies

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
November 27, 2018

Hi Ivan,

As you have tried replicating the issue in new user account as well, please visit this link to contact support:

Contact Customer Care

-Shivam

B
bens24197165
Participant
November 5, 2018

I have this issues on multiple machines as well... I'm running updated software, the colab synch version is 19.8.20080.44583 and it does this every time acrobat dc is opened. The only solution that's worked so far is to rename the AdobeCollabSync.exe file so it doesn't get loaded when acrobat starts.

The issue may be related to corrupt Windows registry keys associated with AdobeCollabSync.exe I'm looking into this further to see if there's a viable solution available.

H
H2OSusanaAuthor
Participating Frequently
November 5, 2018

Ok sound good, let me know if I need to rename anything myself or if you are going to send an update package.

Best regards,

Ivan Molina

[moderator deleted private data]

Adorobat
Community Manager
AdorobatCommunity ManagerCorrect answer
Community Manager
November 6, 2018

Hi Ivan,

Could you try removing Acrobat using cleaner tool found here:  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart the computer and then reinstall Acrobat from here - Download and install Acrobat DC subscription

Reboot the machine once again and check?

If issue still persists, try replicating the issue into new admin account and check. Please refer to the following forum thread discussing the similar issue:

AdobeCollabSync.exe error in Acrobat

Thanks,

Shivam

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 10, 2018

Hi Xaxtor-2013,

As per the issue description mentioned above, you are getting error Adobe Collaboration Synchronizer has stopped working when computer boots or when launching Acrobat, is that correct?

Could you try launching Acrobat as an administrator using the steps given in the following link and check if that resolves the issue?

Run an Adobe program as administrator | Windows 7, Vista

Also, try disabling security software temporarily for testing purposes and check if this behavior continues.

You may also visit the following forum thread discussing the similar issue:

AdobeCollabSync.exe error in Acrobat

Let us know if you need any help.

Shivam

H
H2OSusanaAuthor
Participating Frequently
October 10, 2018

Thanks for the assistant but after go trying your suggestion I am still getting the same results.

What is next?

Ivan Molina

IT Manager - Sales and Marketing

[moderator deleted private data]

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
October 17, 2018

Hi Ivan,

Could you check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe - Acrobat : For Windows

If that doesn't work, try following steps:

Go to C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\locate AdobeCollabSync.exe

Right-click > Properties > Compatibility > check the bix run this program in compatibility mode for and select Win7 from the list

Click Apply OK, reboot the machine and check.

Also, let us know the operating system you are using on the machine?

-Shivam

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